Senior Member
Join Date: Apr 2008
Posts: 345
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I've had to have early reactivation help from support every time HL has an upgrade.
Has anyone else run into this? When the program upgrades, it requires reactivation. When I reactivate, it says I have to ask for early reactivation/reassignment. It's like the software doesn't understand that I'm on the same PC after an upgrade. |
#1 |
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
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This is not normal behavior. I would recommend emailing support@wolflair.com, and explaining your situation. Be sure to outline any set-up you may have for your computer that may not be considered an "average set-up", like booting from an external hard-drive), working from virtual machine, etc.
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#2 |
Senior Member
Join Date: Apr 2008
Posts: 345
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On it.
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#3 |
Junior Member
Join Date: Apr 2014
Posts: 29
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I have had the same issue over the past couple weeks, this DRM is crap!
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#4 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Quote:
Do not be pissed at people protecting themselves from thieves. Why not be pissed at the those that are so "willing" to steal others hard work. Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#5 |
Junior Member
Join Date: Apr 2014
Posts: 29
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Quote:
Lets take a look at your claim that this is both “modern and effective”. Modern: This style of activation has been around since at least 1995 on Windows 95, it is not new or modern by any stretch of the imagination, virtually every company has some type of key system but most like Microsoft have a method to unlock the key on the spur of the moment at 2 am if need be as I found out when I reinstalled windows Vista at 2 am 2 weeks ago. Effective: If it were effective there would not be torrent seeds, cracked copies & ISO images of HL available on the internet right now. Furthermore this style of DRM has been shown to be ineffective as can be seen by the many cracked programs in this link: http://www.pcmag.com/article2/0,2817,2399318,00.asp I am not pissed at someone protecting their software, I am pissed at the ineffective DRM solution that is preventing me from being able to use something I paid for, thieves did not do that. |
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#6 |
Senior Member
Join Date: May 2014
Posts: 292
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Modern: This style of activation has been around since at least 1995 on Windows 95, it is not new or modern by any stretch of the imagination
You are misunderstanding the "key" part here. You are thinking of the old product keys needed to be supplied on install. The "Key" Shadow is referring to is Windows system ID number. This number can alter with updates to windows and certain hardware changes. When this ID alters Hero Lab sees it as a "new" system and requires to validate the legitimacy again. This is actually a valid and well working DRM system virtually every company has some type of key system but most like Microsoft have a method to unlock the key on the spur of the moment at 2 am if need be as I found out when I reinstalled windows Vista at 2 am 2 weeks ago. As for this statement you are comparing Lonewolf to a MAJOR company that has the money to sustain such a automated call center and to offer support basically 24/7. That isn't comparable to smaller companies. Also these systems are very exploitable as I noticed before when I called Microsoft myself for something like this and made a mistake with the supplied info and still got a fully functional key. As for a digital service is nice and all but would allow people to ask for a new key a billion of times. Causing the entire DRM system to fall apart. Either way you are getting upset about a situation that can occur in any type of system or even actual products ordered online being death on arrival causing you to send it back, wait for them to test it, and send a replacement back out again. (generally taking longer then 3 days possibly causing you to be without a PC for a long time). The best you can do is contact them and find out what caused this to happen to you and try to get it resolved Last edited by Togainu; September 20th, 2015 at 12:14 PM. |
#7 |
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
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@TheSleeper (reposted from this thread): http://forums.wolflair.com/showthrea...061#post216061. I'm going to close this thread so that this discussion is kept to this one location.
----- First, let me address your concern about accessing Hero Lab. Unfortunately, we're a small company and cannot have support staff working 24/7. However, I know the support team will begin working on your support ticket (and others) tomorrow. License reassignments are higher priority issues, so it will likely be taken care of by the end of the day tomorrow. The reason I'm responding to you now on a Sunday is because you're making false assertions about our company in multiple locations on our forums. Instead of replying to each of your claims across these multiple threads, I'll respond to them all here, and copy and paste into each thread. Quote:
Quote:
This experience speaks to the general philosophy of many gamers in our industry – if they can get it for free, they will. Once we implemented a new DRM mechanism, our sales tripled, which clearly showed that people wanted the product and were willing to pay for it – but only if they couldn’t get it for free. Quote:
Quote:
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As for our 1-3 business day response time for support cases, given we have only one full time technical support employee, I'm pretty darn proud that we can set that expectation for our users. Especially when upgrading your operating system is specifically called out as a reason your license may require a reactivation, and we notified our users on our website, on our social media, and in our recent newsletter that the Windows 10 upgrade may require a reactivation. ----- Some final thoughts... I've been working with Lone Wolf for over two years now, either handling or overseeing the technical support cases like license reassignments. There has never been a license reassignment case that I could not explain. They're either prompted by someone using their license number on multiple devices, actually moving a license number within the 120 day window, the reasons outlined on our website, or a super fringe case (someone booting from both their computer's hard-drive and an external hard-drive. Based on our user base and the small number of license reassignment we receive during the week, the majority of users are able to use Hero Lab without running into any problems with our licensing system. If you're not happy with our licensing system, you're still within the 60-day return window. Please contact support@wolflair.com, and we would be happy to refund your purchase. In the meantime, our support team will be getting back to you tomorrow about your license reassignment. Last edited by liz; September 20th, 2015 at 06:04 PM. |
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