Junior Member
Join Date: Mar 2007
Posts: 24
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Hi,
First, i've already sent 3 e-mails to technical support over the last month and got no response. That's why i switched to the forum to get help. So, For a reason i can't explain, it seems i can't purchase data packages anymore from the pruchase data package in the license menu. When i try, i enter my license and password and the program tries to access the lonewolfdeve.com site and it hangs there. I finally get the message that it can't connect to the site. I have pretty much everything for pathfinder and i have always used that method before. Can you shed some light on my problem? What could have changed last month that would create this situation? Any help would be appreciated, since i can't get it through tech support. It might be a spam blocker thing, i don't know. Thanks Pat |
#1 |
Senior Member
Join Date: Aug 2008
Location: Miamisburg, OH
Posts: 1,322
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There should be a few things you can try. First make sure the cookies are not blocked for the LW site.
barring any of that, you should be able to purchase packages thruogh the website by launching a browser and accessing it that way. then when you start up HL it will grab the new packages and load them into your system. Hve you tried those yet? Web site - Cheese Weasel Logistics - www.cheeseweasel.net Twitter - @CheeseWeaselGMZ For user created content check out www.d20pfsrd.com and www.cheeseweasel.net For video demos of Hero Lab go to http://www.youtube.com/user/TheChiefweasel?blend=9&ob=5 |
#2 |
Junior Member
Join Date: Mar 2007
Posts: 24
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Hello and thanks for the reply.
I've tried pretty much everything. Remove any security their could be, remove my firewall, remove my Kapersky protection, nothing. I can't get in the section for buying packages. I can go in the store on the site and buy a new HL. But i can't get access to the packages section via the site either. Could my key be corrupted? Pat |
#3 |
Senior Member
Join Date: Aug 2008
Location: Miamisburg, OH
Posts: 1,322
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Are you getting an error when you try too< or is it that you just cant see the pages? or the shopping cart fails?
A few details would help pinpoint the problem. Web site - Cheese Weasel Logistics - www.cheeseweasel.net Twitter - @CheeseWeaselGMZ For user created content check out www.d20pfsrd.com and www.cheeseweasel.net For video demos of Hero Lab go to http://www.youtube.com/user/TheChiefweasel?blend=9&ob=5 |
#4 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Patrakis, please email me at colen@wolflair.com with the dates you emailed support previously, and we'll take a look at things. Sorry for the delay.
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#5 |
Junior Member
Join Date: Mar 2007
Posts: 24
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It must be my computer cause i tried on another one in the house and i was able to access the site.
You can close this thread. I'll try to figure out what wrong with my connection. THanks PAt |
#6 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Were you using Internet Explorer on both computers? The problem seems to revolve around using IE, so if you were using IE on both computers in the same house and one worked, that'd be a very interesting development. Please let me know.
Edit: Also, can you please email me at colen@wolflair.com from the address you used to email tech support? I'd like to investigate what happened with our replies to you. Last edited by Colen; May 17th, 2012 at 02:02 PM. |
#7 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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What Exploder has issues with a website. Say it ain't so. Of course what do you expect from a browser called Internet Exploder!
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
#8 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Yeah, the weird thing is we can't figure out why. I've checked the server logs for multiple people, and as far as our web server (a Microsoft web server, incidentally) is concerned, we're responding to the request without a problem. For some people, IE just doesn't display it, and doesn't give an error message beyond "The web page could not be displayed". Other web browsers seem to work fine.
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#9 |
Junior Member
Join Date: Mar 2007
Posts: 24
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I'm using IE on both computers yes. I sent you the file you asked.
Thanks for helping. Pat |
#10 |
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