Open hero labs file, forces reactivation

jasharen · June 26th, 2015, 02:29 PM

Hello,
Recently I've been running into a problem. If I open hero labs from the start menu everything works fine, however if I double click on a hero labs file and open hero labs that way (by file association) it resets my license as if I've never activated, and goes into the 'reactivate license' mode.

Am I doing something wrong or is there a bug that is causing this?

Thanks!

Farling · June 27th, 2015, 12:35 AM

Do you happen to have two installations of HeroLab?

Maybe the double-click action is opening a different copy from the one associated with your manual launch HeroLab icon?

jasharen · June 27th, 2015, 06:47 AM

Nope just the one installation in the program files directory.

ShadowChemosh · June 28th, 2015, 09:22 AM

I never seen HL do this before. I would advise putting in a support ticket by emailing support@wolflair.com for help.

jasharen · June 28th, 2015, 06:35 PM

Ok so I'm an idiot

Turns out the old HD that I pulled out and added to my system had Hero Labs on it from a while ago. Somehow I got the file links mixed up.

Some time digging in regedit pulled up the bad links. All working good now.

Thanks for giving me the pointer!

Farling · June 29th, 2015, 10:46 AM

Quote:

Originally Posted by jasharen

Ok so I'm an idiot

Turns out the old HD that I pulled out and added to my system had Hero Labs on it from a while ago. Somehow I got the file links mixed up.

Some time digging in regedit pulled up the bad links. All working good now.

Thanks for giving me the pointer!

No probs :-)

It's usually something simple when it works one way but not the other.

jasharen Member Join Date: Aug 2009 Posts: 30 June 26th, 2015, 02:29 PM	Hello, Recently I've been running into a problem. If I open hero labs from the start menu everything works fine, however if I double click on a hero labs file and open hero labs that way (by file association) it resets my license as if I've never activated, and goes into the 'reactivate license' mode. Am I doing something wrong or is there a bug that is causing this? Thanks!
#1

Farling Senior Member Join Date: Mar 2013 Location: Greater London, UK Posts: 2,623 June 27th, 2015, 12:35 AM	Do you happen to have two installations of HeroLab? Maybe the double-click action is opening a different copy from the one associated with your manual launch HeroLab icon?
#2

jasharen Member Join Date: Aug 2009 Posts: 30 June 28th, 2015, 06:35 PM	Ok so I'm an idiot Turns out the old HD that I pulled out and added to my system had Hero Labs on it from a while ago. Somehow I got the file links mixed up. Some time digging in regedit pulled up the bad links. All working good now. Thanks for giving me the pointer!
#5