Frustrated with update process

[Zandel]

Every time I update versions of Hero Labs through the updater, it asks me for my license key at the end. When I enter it, I get the early re-assignment message and have to go through a wait while Lone Wolf Re-assigns my license. This is extremely frustrating, there has to be a way to bypass the check when doing an update.

Please offer suggestions, it is making me never want to update.

Thanks

[nullPointer]

Are you using the same key on multiple computers?
The core HL licence allows for two computers to use the same license, but its a different key for each computer
You can get your distinct keys via the license administration area on Lone Wolf's website

[Zandel]

No I am not, I have other keys that are linked to the main one but the main one is only on one computer

[ShadowChemosh]

Originally Posted by Zandel

No I am not, I have other keys that are linked to the main one but the main one is only on one computer

If you are using unique keys then you need to contact support@wolflair.com to get help. This is NOT the normal HL behavior at all. I have used HL for many years and never been asked for my license to be reassigned.

The other common issue is that you are changing hardware items allot? Often in Windows changing a video card causes the system to generate a new "id" for itself.

[Zandel]

nope same hardware, and I did contact them for the reassignment, to me the issue is more that I keep having to, I put that in my email, but hoping someone from the team see's this post too

[ShadowChemosh]

Originally Posted by Zandel

nope same hardware, and I did contact them for the reassignment, to me the issue is more that I keep having to, I put that in my email, but hoping someone from the team see's this post too

Sorry meant to say put in an email explaining that you have to keep doing the re-assignment. State the licenses you are using and on which machines. Also cover that you are not changing hardware and ask for help figuring out "why" it keeps asking. As it covers private information support does not always like to handle these over forums.

As mentioned its not normal so something "unique" is happening with your PC to cause this issue.

[Zandel]

nope same hardware, and I did contact them for the reassignment, to me the issue is more that I keep having to, I put that in my email, but hoping someone from the team see's this post too

[nullPointer]

We understand that your issue is that you keep having to contact them for reassignment

What we're asking you to do is to contact them not for reassignment, but to ask them help you figure out what the problem is, and why you need to keep contacting them
As ShadowChemosh said, licensing is private and can contain private/privileged data, so its not something safe to discuss on a public forum

When you contact them directly for assistance, inxlude the details about what hardware you're using, and which specific license keys you're using for each computer

[Zandel]

I intend to, thank you

[liz]

Originally Posted by nullPointer

We understand that your issue is that you keep having to contact them for reassignment

What we're asking you to do is to contact them not for reassignment, but to ask them help you figure out what the problem is, and why you need to keep contacting them
As ShadowChemosh said, licensing is private and can contain private/privileged data, so its not something safe to discuss on a public forum

When you contact them directly for assistance, inxlude the details about what hardware you're using, and which specific license keys you're using for each computer

Here I am, checking the forums, and I see you handled everything for me. Thanks nullPointer and ShadowChemosh.

Zandel, if you send us an email, we can definitely look into it.