HUGE Herolab errors.

[kaintheseeker]

I suddenly can't get herolab to load up at all. Everytime I run it I get 'the following datafiles could not be loaded due to errors. Herolab will attempt to load them in recovery mode..'

And that's it.. huge lists of missing bit maps.. no luck getting them to reload. Deleted and reinstalled.. and still no luck.

I need the system up and running by this weekend..

[kaintheseeker]

Annnnnndd.. the other shoe drops.. my 'buddy' just thought he'd 'clean up' my machines.. ran MacKeeper's Duplicate file finder..and deleted all the 'dupes' I found a BUNCH on my laptop.. but he cleared out the trashcan on my desktop..why don't reinstalling fix this?

[ShadowChemosh]

Because it sounds like the issue is with your .user file actually. Nothing at all wrong with HL. Its loading in Recovery Mode (ie Safe Mode) which allows you to go in with the editor and fix the issues in the .user files. I don't think a uninstall actually removes the Data Folder.

I don't know if you have installed stuff or done your own .user files but either way the issue in them not in Hero Lab itself. Its working just fine so a reinstall is not going to do anything.

You could I guess if you don't want any of the stuff you installed could delete it all out. Of course this means some or all of your .por files will also load with errors if they are expecting things from those .user files.

[kaintheseeker]

Originally Posted by ShadowChemosh

Because it sounds like the issue is with your .user file actually. Nothing at all wrong with HL. Its loading in Recovery Mode (ie Safe Mode) which allows you to go in with the editor and fix the issues in the .user files. I don't think a uninstall actually removes the Data Folder.

I don't know if you have installed stuff or done your own .user files but either way the issue in them not in Hero Lab itself. Its working just fine so a reinstall is not going to do anything.

You could I guess if you don't want any of the stuff you installed could delete it all out. Of course this means some or all of your .por files will also load with errors if they are expecting things from those .user files.

It's on a Mac.. so I'm having a LITTLE trouble finding all the files (different file structure) so I'm having problems hunting down all of them. The .user file is where? If you know.

As it is.. on the laptop.. I got the program to reinstall.. but it won't update down.

[ShadowChemosh]

Originally Posted by kaintheseeker

It's on a Mac.. so I'm having a LITTLE trouble finding all the files (different file structure) so I'm having problems hunting down all of them. The .user file is where? If you know.

Don't know but you can find it from inside of HL by going to "Data->Explore Folders->Program Data Folder". So I assume the files still end in .user on a mac, but I know very very little about macs, sorry.

So once in there you can move out all the .user files and then do a re-start of HL and see if that gets you no error messages. But I have to "assume" you loaded the .user files or created them for a reason.

So with out them if they had a "source", something you check marked in "Configure Your Hero", then the .por files when you open them will complain about them being missing.

If you decide you don't need them on the .por files either you can go to "portfolio->strip missing sources" to get that error message to go away then also.

I hope this helps some but I am sort of shooting in the dark with just some general information.