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installing the PDF plugin

M

Marisakis

New member
Are you having trouble downloading the file? Or have you got the file, and are having trouble installing?
Those links aren't saying "go to the file/update" - they are saying run the update, close Herolab, finish installing; OR close HL, locate the file on your PC and run it from there. The file should be in C:/Program Data/Hero Lab/download
 
I am having the same problem and ufortunatly Windows 10 does not seem to have a C/Program Data folder at all. The closest I can find is
C:\Program Files (x86)\Hero Lab
and that folder has nothing resembling an executable for installing the pdf drivers

The problem of course is windows which for reasons known only to itseld is hiding the folder with the download in it. However Herolabs can find the folder if you go to the tools menu , Explore folders it can open the folder for you. Then it takes 10 seconds to run the program, so thanks Windows for wasting a couple more hours of my life
 
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For future users who find this topic: from inside Hero Lab Classic go to Tools > Explore Folders > Program Data Folder and then open the downloads folder in that window and you should see the pdfcanvas installer. After that you can close HLC and install the PDF update.
 
charlieluce said:
For future users who find this topic: from inside Hero Lab Classic go to Tools > Explore Folders > Program Data Folder and then open the downloads folder in that window and you should see the pdfcanvas installer. After that you can close HLC and install the PDF update.
Click to expand...

I installed the plugin from the downloads folder and I still get the same error from HLC:

"To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Not sure what the problem is, but HLC clearly isn't recognizing the plugin once it's installed.
 
darthgator said:
I installed the plugin from the downloads folder and I still get the same error from HLC:

"To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Not sure what the problem is, but HLC clearly isn't recognizing the plugin once it's installed.
Click to expand...

Huh. I don't have a solution, but are you able to use the Print option to Print to PDF?
 
The solution is to turn off HL then install the plugin, then turn it on again when it's installed.
 
darthgator said:
I installed the plugin from the downloads folder and I still get the same error from HLC:

"To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Not sure what the problem is, but HLC clearly isn't recognizing the plugin once it's installed.
Click to expand...
Just out of curiosity, does the error occur in both 32-bit and 64-bit HLC?
 
I am having this problem as well while trying to make PDF files of Shadowrun characters. I downloaded the plugin and installed it without HLC running. I am on the x64 version.
 
Nogard666 said:
I am having this problem as well while trying to make PDF files of Shadowrun characters. I downloaded the plugin and installed it without HLC running. I am on the x64 version.
Click to expand...

Exactly what problem are you having? Is there an error message? Does HL tell you that you haven't installed the plugin, or does it just not create a PDF?
There was a problem previously where the plugin was installed it for one windows version and not the other. If this is the case you can try to find the files in the x32 directory and copy it to the x64. From PDFcanvas directory, 4 files - pdfcanvas64.dll/lib, pdflib64.dll/lib.

Also, did you BUY the Shadowrun package? If you are running Shadowrun in Demo, you can't save or print.
 
I am getting the error "To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Yes, I have bought Shadowrun.

I only have the x64 version of HLC installed.

I got the download file for the plugin and installed it. I can find the 4 files you give in the install location of the plugin, but there is no directories for x32 or x64 in either the PDFCanvas directory or the HLC directory.
 
Okay, we have covered the main possibilities. It may be installing to the wrong location?
Are the PDcanvas files in C:/Program Files (x86)/Hero Lab? (I checked where mine are.)
Otherwise I can only suggest emailing support.
 
I got it figured out. The problem is that I have HLC installed on my D drive. And no matter which drive I installed the plugin to it did not put the files into the directory on my D drive. I was able to manually copy and paste them and it now works. Alternatively I was just able to "print" the characters and then just select print to PDF and it worked the same.
 
Nogard666 said:
I got it figured out. The problem is that I have HLC installed on my D drive. And no matter which drive I installed the plugin to it did not put the files into the directory on my D drive. I was able to manually copy and paste them and it now works. Alternatively I was just able to "print" the characters and then just select print to PDF and it worked the same.
Click to expand...

Yes, default install for HL is C drive. Glad to hear you got it worked out!
 
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