Senior Member
Lone Wolf Staff
Join Date: Apr 2013
Posts: 691
|
New content
Changes and improvements
Bug fixes
Last edited by Joe; January 29th, 2018 at 01:22 PM. |
#1 |
Junior Member
Join Date: Jan 2017
Posts: 2
|
Is anyone able to actually login after the license cutover?
|
#2 |
Junior Member
Join Date: Jan 2017
Posts: 2
|
Joe:
Is anybody supporting Herolab online for starfinder? The recent license force over has disabled accounts. Can't reset password, can't get human assistance? It's been a week - so I'm wondering are you shutting down star finder? Should I apply for a license refund? Will this be fixed? Is there a way to get a fix for my account? Thanks, Sean |
#3 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
|
@wolfliche everything is working fine for me. I just logged into HLO without issues and can access my characters.
What do you mean by "license cut over"? Do you mean going from beta to live? Are you accessing the new live website for HLO? Try using: https://herolab.online/login Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
#4 |
Member
Join Date: Dec 2017
Posts: 90
|
Quote:
|
|
#5 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
|
Quote:
In the interest of providing a little reassurance, no accounts were disabled with the commercial launch of HLO. The only thing that occurred was that existing accounts became Demo accounts with a few limitations imposed. But all the old accounts still work and are in use by thousands of other gamers. Similarly, all the mechanisms for resetting a password, having user names emailed, and the like are fully functional. In fact, they are being used successfully numerous times every day by other users. If you're having problems with these mechanisms, it may point to something more fundamental going on with your account. The bottom line is that something special seems to be going on with your particular situation. The only way we can get to the bottom of it is through the support ticket. So please post that here and we'll chase down what happened to it on this end. Then we can work to get things sorted out for you. Sorry for the inconvenience, Rob |
|
#6 |
|
|