Senior Member
Join Date: Feb 2011
Posts: 303
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Just wondering if something is going on with the support emails and automatic confirmation email when submitting a bug report...
Put in a bug report and never received either an automatic confirmation or a response from support. Emailed support directly 3 times and never received any response. Never seen either of those happen before so I was wondering if something is going on with support? Thanks |
#1 |
Member
Join Date: Oct 2016
Location: Chicagoland
Posts: 56
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No, nothing. Nothing is going on with them. Nothing at all.
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#2 |
Senior Member
Join Date: Dec 2017
Posts: 362
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Hey there,
Could you please share the case number(s) you say did not receive a reply? Although Ryan and I cannot solve every case ourselves and must then pass certain cases onto the dev team, you'll always receive a response from us whereby we explain that process. I see only one new, unanswered case this morning in Realm Works. I just want to make sure we're receiving your bug reports. Thanks! |
#3 |
Senior Member
Join Date: Feb 2011
Posts: 303
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Rone, I never received the confirmation email with a case number... hence the reason for me emailing support three times (again with no answer). Which is why I posted here on the forums wondering if anyone else was having issues.
Would you like me to open another bug report? |
#4 |
Senior Member
Join Date: Dec 2017
Posts: 362
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Quote:
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#5 |
Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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Just so you know over the past year I've submitted at least a dozen bug reports and gotten no reply from you guys. Many other people have posted about this here on the forum as well.
my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
#6 |
Senior Member
Join Date: Dec 2013
Posts: 798
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I posted bugs and usually received at least some feedback, so I'm pretty sure that my reports have been looked at (or into)
Join the (unofficial) Realm-Works IRC Chat: #realm-works on the Rizon Network (https://wiki.rizon.net/index.php?title=Servers) -> Browser Client: https://kiwiirc.com/client/irc.rizon.net |
#7 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Yep same here. I got the automated reply but that was all. Year ago I just stopped sending in bug reports.
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
#8 |
Senior Member
Join Date: Feb 2011
Posts: 303
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Rone,
Just send in a new bug report (1632 hours PST) with the issue. |
#9 |
Senior Member
Join Date: Feb 2011
Posts: 303
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Almost an hour later and no automated response...
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#10 |
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