Bought PF Add-ons, but...

[dedicemancometh]

...I think I've missed a step somewhere because, even though the Lone Wolf store says the Bestiary and Advanced Players Guides are bought (check marks next to them)...when HL boots up and shows a tree of check box options, I am unable to check Bestiary (it is greyed out).

How to get HL to recognize the add-on? Or...how do I make sure the add-on is "activated" (or whatever term it is) and usable inside HL?

[ShadowChemosh]

Go to License->Re-activate License.... After you go through the little wizard and restart HL you will be able to use the new stuff.

[dedicemancometh]

Originally Posted by ShadowChemosh

Go to License->Re-activate License.... After you go through the little wizard and restart HL you will be able to use the new stuff.

Many thanks. Sorry for the absurdly simple question, but I'm trying to climb several learning curves at once (PF rules, D20pro, Hero Labs, plus a side-helping of TCP/IP knowledge, port-forwarding, etc.; at 50 years old, with one family and two jobs [or was that the other way around?], it's a challenge to get back into the hobby.)

I likez the interwebz, however. This is not your grandfather's BBS.

[ShadowChemosh]

No problem at all. The community here is very helpful so feel free to ask when you need help. That is ALLOT of new stuff to learn all at once but that is what keeps us young.

[Digi]

i have same problem. my e-mail receipt stated it might take 12 hours to get the email about the purchase. that kind of bent me a tad... well, after putzing around all day waiting for it to show up (and half a dozen attempts or more at 'simply re-activating the license' i get back on the pc and try one more time. (no joy .. again..) then go to email to see if anything happened to bubble through. (it didnt) then off to spam filter.. nope.

so 15 hours later after dropping $50 for HL for pathfinder and the add-on for APG etc, i am here wondering why i dropped $50 and wasted the whole day to 'save time' on my character for this weekend's session.

fyi: the HL and pathfinder purchase went through. i can make a half-options character and print it. the online store shows i own the add-on pack for the APG etc and has a confirmation number on it. my e-mail has a receipt for both purchases in it. my bank shows that the payment has happened.

my software says i cant use it. and tech support says 2-3 days. :-(

[chiefweasel]

This certainly isnt the standard. Did you maybe input the incorrect email address? Are you getting a specific error?

[rob]

There is no additional email sent beyond the receipt email. According to the section of the receipt email entitled "Add-on Component Purchases", all you need to do is re-activate the license and then the content will be available. Since you've done that, your should have access. You can confirm whether the content is accessible by going to the License menu and selecting View License Information. Is it listed there?

Most likely, what's occurred is that you made changes to the Configure Hero form and saved them as the default. This results in the new content you purchased being disabled by default. All you need to do is go into the Configure Hero form and enable the new sources that you purchased for your character. It's not a matter of the content being unavailable, but that the content is simply disabled for your character.

Hope this helps and sorry for the confusion....

[Digi]

deleted... seems that the APG is not part of the bundle, confusing as it is between the bundle and the items of the bundle.

[Digi]

see above

[rob]

You've tried lots of things, but did you do the thing I suggested in my post above? Namely, did you go to the License menu within Hero Lab and select "View License Information"? What does it show there?

Everything is correct on our server. Based on the symptoms you're describing, it sounds like the license reactivation process may be failing for some bizarre reason. But I honestly can't make that determination until you provide the answer to the above question. I need to know what content your copy of Hero Lab thinks it has access to, which is displayed by the above option.

There's one other thing to try. Please go to the Tools menu, then the Diagnostics submenu, and select Check Internet Connection. Are any error diagnostics reported? If there is an issue with the license reactivation logic, this info will help diagnose what's interfering with it on your computer.

FYI, you can re-install your license on the same computer a hundred times and it will continue to work fine. The only things that would cause it to fail are things that change the "identity" of your computer, which are pretty major changes. For example, upgrading the operating system would do it.

These forums are only monitored sporadically by the various developers. The standard support queue is generally monitored daily during the week, but not always. However, the queue is monitored infrequently over the weekend, hence the "2-3 day" response timeframe promise. Usually it's a lot faster than that. You happened to get lucky that I was watching the forums this afternoon and jumped in with this issue.