HL Login & Device Nickname......

[ShellyGamerGal]

My Husband & I are both gamers.....so our GM\DM wanted to start a STARFINDER session...

So come to find out that HERO LAB did some character creation sheets. So we invested our money in purchasing a license copy for online use & started to build multiple characters.

Just over the weekend we had a game to participate in & needed to print out one of our characters. So it's been at least a month since we last logged into the website. So when we tried to it was telling us that our user credentials were wrong & the only thing we can think of is possibly the "Device Nickname" isn't right perhaps.
So is there anyway to reset the "Device Nickname" as you can see i can login to the website fine with the standard user id for the forum & use the same for HL Online & thinking its the "Device Nickname"