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Mathias
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Join Date: May 2005
Posts: 13,213

Old October 16th, 2015, 10:01 AM
Quote:
Originally Posted by ShadowChemosh View Post
Ok good to know. So go nuts using the Pathfinder support ticket section then.

Then just wait for the email response saying your ticket has been created and do a "reply" to attach a .por file or images or other helpful files to the ticket.
Actually, you can speed this up - when you get the auto-reply saying your message reached our bug tracking system, if you reply to that with the .por file attached, it will be added to the case, even before we open the case.
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ShadowChemosh
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Old October 16th, 2015, 11:50 AM
Quote:
Originally Posted by Mathias View Post
Actually, you can speed this up - when you get the auto-reply saying your message reached our bug tracking system, if you reply to that with the .por file attached, it will be added to the case, even before we open the case.
Yep. Different wording but pretty sure we mean the same thing. The ticket you get from the system that has a subject line of "(Case XXXXXX) Pathfinder bug report: "

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #12 Reply With Quote
Kizan
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Join Date: Jul 2011
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Posts: 124

Old October 19th, 2015, 05:11 AM
I've had this problem with many, many .por files in the past years. Which one should I send?


Edit: I have replied to the ticket and attached the group of .por files my players are currently using.

Kizan

Me: How bad could it be?
Him: What's the worst that could happen?

Last edited by Kizan; October 19th, 2015 at 05:19 AM.
Kizan is offline   #13 Reply With Quote
Lonewolf147
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Join Date: Feb 2013
Posts: 137

Old December 24th, 2015, 12:56 PM
While I don't have the death spiral effect to report, I do wish the auto-load last portfolio would be turned off, or set up to be an optional function.

The problem I run in to is sometimes HL crashes. Usually from a memory issue with my older ipad. Regardless of why it crashes, when I restart, it auto-loads. Portfolios usually can take a minute or three to load for me. Sometimes I don't want to go back into that portfolio and just want to get into HL itself, but I have to wait for the reload and then back out.

It just gets old waiting so long for the portfolio to reload when I don't want it to.
Lonewolf147 is offline   #14 Reply With Quote
ShadowChemosh
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Join Date: Jan 2010
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Old December 24th, 2015, 07:01 PM
Quote:
Originally Posted by Lonewolf147 View Post
While I don't have the death spiral effect to report, I do wish the auto-load last portfolio would be turned off, or set up to be an optional function.

The problem I run in to is sometimes HL crashes. Usually from a memory issue with my older ipad. Regardless of why it crashes, when I restart, it auto-loads. Portfolios usually can take a minute or three to load for me. Sometimes I don't want to go back into that portfolio and just want to get into HL itself, but I have to wait for the reload and then back out.

It just gets old waiting so long for the portfolio to reload when I don't want it to.
If you force close the app after the crash it won't reload the same .por file.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #15 Reply With Quote
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