Early License Reassignment??

tstetz · January 26th, 2015, 08:06 AM

What the heck. I downloaded the most recent update and I'm getting a message saying that I need approval for "Early License Reassignment"

What the heck does that mean? I've updated before and had the program go out an retrieve my license without issue. Super annoying. I'm supposed to play tonight and now have HL that only works in demo mode

I did send an e-mail to tech support asking for early renewal (which I really don;t think is correct) but it says give 1-2 days for a replay. That'll hose me for tonight if that's right.

Any suggestions or any idea why it did this?

liz · January 26th, 2015, 09:11 AM

Hey tstetz! Sorry to hear your license was flagged for a reassignment.

Please know that our support staff is super responsive, and often replies much quicker than 1-2 business days.

Nonetheless, I'm going to point you to an awesome forum post that one of our users put together for license reassignments. You can read the post here.

As ShadowChemosh points out, often a user has one license number installed on two separate devices (desktop pc and iPad, desktop pc and laptop, etc.). Each copy of Hero Lab comes with a free secondary license number, but the user must go to www.lonewolfdevel.com or the "License>Obtain Secondary License..." menu within Hero Lab to obtain that secondary license number and use it to activate the second device. Once there's a separate license number on each device, users shouldn't run into this issue.

If you get your license up and running using these helpful tips, please reply to the automated message you should have received from support@wolflair.com to let the team know that you've figured everything out. If you still have issues, our staff will get back to you soon!

tstetz · January 26th, 2015, 09:59 AM

Hmm, let me poke at that. I do have HL installed on my iPad too. Maybe that is the issue?

Thanks for the tips I'll take a look now.

It does look like I can still play on my iPad for now at least so I'm not going to mess with it until after tonights game I think!

tstetz · January 26th, 2015, 10:03 AM

Crud. Okay I must have done that because I tried getting a secondary license and its says the max number of secondary licenses have already been issued to me.

Now I'm even more confused

Mathias · January 26th, 2015, 10:08 AM

To get a list of the license numbers you currently have, in the License menu, choose "send my licenses to me".

Remember that the iPad is considered a separate device, and needs a separate license number - a different number than the numbers used on each desktop/laptop you have.

tstetz · January 26th, 2015, 10:11 AM

Okay, think I got it!

Apparently I transferred my primary license to my iPad somehow or another. So, I now applied my secondary license to my PC and both seem to work.

Guess it doesn't matter which has the primary right?

Thanks for the help!

ShadowChemosh · January 26th, 2015, 12:54 PM

Quote:

Originally Posted by tstetz

Guess it doesn't matter which has the primary right?

Nope it don't matter. Just make a note of it so if you have to reload or anything you know which license goes where.

mastratton · 08:44 AM

[Deleted]

Exmortis · April 29th, 2015, 11:25 AM

Don't feel bad man, this happens to us all at some point, I have HL on so many devices I have no idea how it is all kept straight.

But I am going to one up you, I had to contact support to get it worked out last time I mucked it all up.

tstetz Junior Member Join Date: Jun 2013 Posts: 20 January 26th, 2015, 09:59 AM	Hmm, let me poke at that. I do have HL installed on my iPad too. Maybe that is the issue? Thanks for the tips I'll take a look now. It does look like I can still play on my iPad for now at least so I'm not going to mess with it until after tonights game I think!
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Mathias Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 13,213 January 26th, 2015, 10:08 AM	To get a list of the license numbers you currently have, in the License menu, choose "send my licenses to me". Remember that the iPad is considered a separate device, and needs a separate license number - a different number than the numbers used on each desktop/laptop you have.
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mastratton Senior Member Join Date: Apr 2011 Location: United States Posts: 115 April 29th, 2015, 08:32 AM	[Deleted] Last edited by mastratton; April 29th, 2015 at 08:44 AM.
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