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Payne
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Join Date: Feb 2018
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Old February 25th, 2018, 09:06 AM
I tried everything and I just can't figure out why the print to pdf is not working.
I get an error message:
"Setup has detected that a product which uses the pdf plug-in is currently running.
Please close all products that use the plug-in before you attempt to install this updated version."

help?
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Mathias
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Old February 25th, 2018, 09:53 AM
Hero Lab is the product that uses the pdf plug-in. Click off of the installer, close Hero Lab, run the installer, and then re-open Hero Lab. Or save the installer as a file, close Hero Lab, and then double-click the installer to launch it.
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Payne
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Old February 25th, 2018, 10:52 AM
Quote:
Originally Posted by Mathias View Post
Hero Lab is the product that uses the pdf plug-in. Click off of the installer, close Hero Lab, run the installer, and then re-open Hero Lab. Or save the installer as a file, close Hero Lab, and then double-click the installer to launch it.
I must be missing something.
How do I run the installer without opening Hero Lab?
I get the print to pdf file from the update button in Hero Lab.
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ShadowChemosh
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Old February 25th, 2018, 11:02 AM
Quote:
Originally Posted by Payne View Post
I must be missing something.
How do I run the installer without opening Hero Lab?
I get the print to pdf file from the update button in Hero Lab.
When the installer is running and giving you the error message HL is still 100% usable. They are two separate programs. So when you see the error message close done HL. Tell the PDF installer software to "retry" and the install will finish.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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Payne
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Old February 25th, 2018, 05:22 PM
Thanks guys! Got it now; sorry for the noob question.
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ErinRigh
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Old February 26th, 2018, 11:56 AM
No such thing as a noob question on something you dont understand, welcome to the forums
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Payne
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Old February 26th, 2018, 11:13 PM
Quote:
Originally Posted by ErinRigh View Post
No such thing as a noob question on something you dont understand, welcome to the forums
Thanks!
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Majuba
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Old June 9th, 2018, 01:33 PM
Had the same question - was able to install. Running in CrossOver in Ubuntu. Runs fine, but the output is crunched and missing text. Any ideas?
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Mathias
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Old June 9th, 2018, 02:13 PM
Unfortunately, we've had trouble with emulators and printing before - sometimes, they don't actually use the same assets that windows uses for the same purposes, and the substitutes end up not working well.
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EightBitz
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Old June 15th, 2018, 10:42 PM
As an alternative, you can try a third-party PDF printer. There are several you can find and download. PrimoPDF is a popular one.

Just watch out for piggy-back installs. If you just click all the way through with the OK buttons, without paying attention, you might end up with software you probably don't want like the Yahoo toolbar or something. So just pay attention during the install and uncheck the options to install unwanted software.

It installs as a virtual printer. So when you print a document, you can select the PDF printer instead of your physical printer. Then you'll be prompted for a file name.
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