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Junior Member
Join Date: Jun 2010
Posts: 8
September 28th, 2015, 02:24 PM
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Hello,
I've tried to use the license recovery tool a handful of times over the last few days but I'm not getting any new ticket notification (response email). I've tried emailing support@wolflair.com a few times directly but I'm not getting any response back. Is there someone in the forums that can help put me in contact with the right people at Lone Wolf? Thanks!! |
#1
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Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
September 28th, 2015, 02:44 PM
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Check your spam folder. If using something like gmail or yahoo you need to log directly into the website server to check your spam folder. LW does a really good job of getting back to people. It means something you have is stopping the emails from getting to you.
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#2
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Junior Member
Join Date: Jun 2010
Posts: 8
September 29th, 2015, 06:41 AM
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I have checked my spam folder and nothing from LoneWolf or a support ticketing system is showing up. I'm stumped.
 Does LoneWolf check these forums and would they be able to email me?
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#3
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Junior Member
Join Date: Jun 2010
Posts: 8
September 29th, 2015, 06:44 AM
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FWIW, I know that my email address is associated with a valid LoneWolf account because I get the following message when I submit a request for my licenses:
"An email with the list of all associated license numbers has been sent to the email address you specified. You should receive the information shortly." Unfortunately, no such email arrives in my inbox or spam folder. |
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#4
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Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 13,213
September 29th, 2015, 08:00 AM
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In the license menu, choose "Reactivate Current License". On the form that pops up, look at the email address there. Is there a typo in it?
Cancel out of that form. If there was a typo, use "Update Email Address", also in the License menu to fix it - you'll log in with the incorrect email address and then change the stored email. |
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#5
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Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
September 29th, 2015, 10:03 AM
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Hey @WyvernSting. Dave (our awesome support guru) responded to both of your emails the same day you contacted us. Interestingly, our support system received errors both times when trying to respond. I've looked into the error, and we're working to get it fixed asap.
In the meantime, I'm going to PM you requesting more info and we'll try to get this sorted over the forums. The forums are usually not the ideal place to handle support cases, but in your case it's the only option until we can get emails to you. 
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#6
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Junior Member
Join Date: Jun 2010
Posts: 8
September 29th, 2015, 11:43 AM
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@Liz & @GuruDave,
Thanks so much for the prompt response... I've always appreciated your customer service. We'll work through the rest of this offline. |
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#7
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Junior Member
Join Date: Jun 2010
Posts: 8
September 29th, 2015, 02:51 PM
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Issue resolved within 24 hours... thanks Lone Wolf staff!
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#8
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Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
September 29th, 2015, 05:20 PM
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Quote:
 You're most welcome! |
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#9
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Junior Member
Join Date: Sep 2015
Posts: 2
September 30th, 2015, 09:47 PM
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Im no able to retrieve my license's Help,
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#10
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Linear Mode
