Unexpected Internal Error Saving File

morval · November 20th, 2014, 11:36 PM

I just applied HL and Pathfinder updates and now when I try and save a portfolio it comes up with the above error. Any suggestions?

ShadowChemosh · November 21st, 2014, 12:53 AM

Don't have a good answer but I do have a question. Is this on a Mac? I have seen other issues with Macs as of v6.1.

ShadowChemosh · November 21st, 2014, 06:54 AM

Hey check out THIS post. Looks like the cause is double quotes in the character name HL can't handle anymore.

morval · November 21st, 2014, 07:31 AM

Quote:

Originally Posted by ShadowChemosh

Don't have a good answer but I do have a question. Is this on a Mac? I have seen other issues with Macs as of v6.1.

Not a Mac.

morval · November 21st, 2014, 07:33 AM

Quote:

Originally Posted by ShadowChemosh

Hey check out THIS post. Looks like the cause is double quotes in the character name HL can't handle anymore.

Name hasn't changed and it doesn't have any quotes. I'll do some more trouble shooting tonight. I haven't updated HL on my notebook, I'll try it there.

thaX · November 21st, 2014, 08:49 AM

I had this same issue and found that I can't save a portfolio with a picture included in the personal tab. (I think that is where you bring up the picture to use) X out the pic, and the file saves fine.

morval · November 21st, 2014, 12:26 PM

Quote:

Originally Posted by thaX

I had this same issue and found that I can't save a portfolio with a picture included in the personal tab. (I think that is where you bring up the picture to use) X out the pic, and the file saves fine.

I'll give that a try. Just tried it on my notebook which hasn't had the latest updates and it works fine. When I get home I'll try the picture.

burtosd · November 21st, 2014, 04:08 PM

I had the same issue after applying the updates. Removing the picture solved the issue.

morval · November 21st, 2014, 04:44 PM

Quote:

Originally Posted by burtosd

I had the same issue after applying the updates. Removing the picture solved the issue.

Yup, that did it. So the updates broke something with the picture in personal.

I was able to save a portfolio without error on my notebook that wasn't updated yesterday. On my desktop that was updated to the latest I couldn't until I deleted the pictures on each character's personal tab.

Thanks!

Colen · November 21st, 2014, 05:28 PM

We have a fix for this that is going through final testing now - we're hoping to release it later tonight. Sorry for the inconvenience, everyone!

morval Member Join Date: Sep 2011 Posts: 96 November 20th, 2014, 11:36 PM	I just applied HL and Pathfinder updates and now when I try and save a portfolio it comes up with the above error. Any suggestions?
#1

thaX Senior Member Join Date: Aug 2008 Posts: 302 November 21st, 2014, 08:49 AM	I had this same issue and found that I can't save a portfolio with a picture included in the personal tab. (I think that is where you bring up the picture to use) X out the pic, and the file saves fine.
#6

burtosd Junior Member Join Date: Dec 2007 Posts: 11 November 21st, 2014, 04:08 PM	I had the same issue after applying the updates. Removing the picture solved the issue.
#8

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 November 21st, 2014, 05:28 PM	We have a fix for this that is going through final testing now - we're hoping to release it later tonight. Sorry for the inconvenience, everyone!
#10