Data Loss?

DkHaynes · September 1st, 2019, 03:59 PM

Hey guys. I just loaded up hero lab today, andlearned that I had a complete data loss. Most of my portfolios were deleted (After I loaded one, I might add) and the few that are still there are getting an error saying " Errors were encountered trying to load portfolio, check that they still exist" has anyone else had this?

Lj Stephens · September 1st, 2019, 07:49 PM

Oh no! We certainly apologize for that. Please, send this in to Support@wolflair.com and give us as much detail, preferably with screenshots, as you can. Again, I'm very sorry about the data loss. Thank you for letting us know.

DkHaynes · September 5th, 2019, 08:29 PM

Quote:

Originally Posted by Lj Stephens

Oh no! We certainly apologize for that. Please, send this in to Support@wolflair.com and give us as much detail, preferably with screenshots, as you can. Again, I'm very sorry about the data loss. Thank you for letting us know.

False alarm, my intelligence score is just 6 or something.

Farling · September 2nd, 2019, 12:03 AM

Quote:

Originally Posted by DkHaynes

Hey guys. I just loaded up hero lab today, andlearned that I had a complete data loss. Most of my portfolios were deleted (After I loaded one, I might add) and the few that are still there are getting an error saying " Errors were encountered trying to load portfolio, check that they still exist" has anyone else had this?

Is this on iPad or PC?

DkHaynes · September 2nd, 2019, 10:52 AM

Quote:

Originally Posted by Farling

Is this on iPad or PC?

This was on PC

Alteregoist · October 15th, 2019, 01:23 PM

Quote:

Originally Posted by Farling

Is this on iPad or PC?

For me this is on a PC. I notice we had another patch recently, I downloaded it today and once again all outside data (homebrew/3rd party) is missing from the "configure hero" choices. I am unsure at this point if this is a coincidence or not. Luckily I printed everyone's most updated character sheets before this happened to buy me time. It will probably "correct itself" at some point as it has before as if by magic (suddenly the "buttons" are back and selectable).

for now.

ShadowChemosh · October 15th, 2019, 01:39 PM

Quote:

Originally Posted by Alteregoist

For me this is on a PC. I notice we had another patch recently, I downloaded it today and once again all outside data (homebrew/3rd party) is missing from the "configure hero" choices.

Did HL show any error messages on startup? If it does it falls into safe mode and will not show any data from .user files or addons.

Duggan · September 2nd, 2019, 01:02 PM

Please forgive me if this sounds like "is it plugged in?" tech support, but have you double-checked that you're in the right directory? And have you tried searching for ".por" files on your computer to see if they got copied somewhere?

Also, you may want to check to see if any of the files landed in the Recycle Bin. There are a few ways to accidentally remove files.

Parody · September 2nd, 2019, 03:49 PM

More importantly, do you have a backup of your files?

Azhrei · September 3rd, 2019, 10:19 AM

And I want to know if he was using the released version or the beta?!

DkHaynes Junior Member Join Date: Feb 2019 Posts: 12 September 1st, 2019, 03:59 PM	Hey guys. I just loaded up hero lab today, andlearned that I had a complete data loss. Most of my portfolios were deleted (After I loaded one, I might add) and the few that are still there are getting an error saying " Errors were encountered trying to load portfolio, check that they still exist" has anyone else had this?
#1

Lj Stephens Senior Member Lone Wolf Staff Join Date: Jun 2019 Posts: 166 September 1st, 2019, 07:49 PM	Oh no! We certainly apologize for that. Please, send this in to Support@wolflair.com and give us as much detail, preferably with screenshots, as you can. Again, I'm very sorry about the data loss. Thank you for letting us know.
#2

Duggan Senior Member Volunteer Data File Contributor Join Date: Nov 2009 Posts: 1,502 September 2nd, 2019, 01:02 PM	Please forgive me if this sounds like "is it plugged in?" tech support, but have you double-checked that you're in the right directory? And have you tried searching for ".por" files on your computer to see if they got copied somewhere? Also, you may want to check to see if any of the files landed in the Recycle Bin. There are a few ways to accidentally remove files.
#8

Parody Senior Member Join Date: Jan 2013 Location: Rochester, MN Posts: 1,517 September 2nd, 2019, 03:49 PM	More importantly, do you have a backup of your files? Michael Miller ESG Labs - Realm Works Locations App - Convention Events
#9

Azhrei Senior Member Join Date: Sep 2015 Posts: 435 September 3rd, 2019, 10:19 AM	And I want to know if he was using the released version or the beta?!
#10