Member
Join Date: Sep 2015
Posts: 30
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Hi,
Hero Lab consistently crashes my computer on launch. I'm not sure how to diagnose or troubleshoot the issue further. It is no longer usable. How do I remedy this? Steps to reproduce: - Double Click on the Hero Lab shortcut - Computer freezes, all inputs do not register, keyboard and mouse inputs do nothing. Only option is to hard shut down with the power button. Hero Lab has always crashed on me, on average after 1 hour of up time. But now, it is completely unusable. PLEASE HELP!!! |
#1 |
Senior Member
Join Date: Jan 2016
Location: Adelaide, Australia
Posts: 2,294
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Whats the hardware stats on your computer?
Realm Works - Community Links Realm Work and Hero Lab Videos Ream Works Facebook User Group CC3+ Facebook User Group D&D 5e Community Pack - Contributor General Hero Lab Support & Community Resources D&D 5e Community Pack - Install Instructions / D&D 5e Community Pack - Log Fault / D&D 5e Community Pack - Editor Knowledge Base Obsidian Obsidian TTRPG Tutorials |
#2 |
Senior Member
Join Date: Aug 2010
Posts: 1,528
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Have you raised a support (bug report) ticket? Routinely crashing after an hour is something that should definitely be a case for support.
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#3 |
Member
Join Date: Sep 2015
Posts: 30
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Thanks for the replies. Please forgive my ignorance. How do I submit a bug report?
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#4 |
Senior Member
Join Date: Jan 2016
Location: Adelaide, Australia
Posts: 2,294
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Find the sub-forum for the system you are using and check the stickied posts. There's always one related to support that has a link that will take you to the site where you can log the fault.
Realm Works - Community Links Realm Work and Hero Lab Videos Ream Works Facebook User Group CC3+ Facebook User Group D&D 5e Community Pack - Contributor General Hero Lab Support & Community Resources D&D 5e Community Pack - Install Instructions / D&D 5e Community Pack - Log Fault / D&D 5e Community Pack - Editor Knowledge Base Obsidian Obsidian TTRPG Tutorials |
#5 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Quote:
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#6 |
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