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Windows 10 major update

F

Farling

Well-known member
It looks like Microsoft have issued their first official update for Windows 10 (not on the "fast track").

This update changes your computer's Id, so you will need to get your license renewed.

This might require LWD to manually allow the re-assignment if you've done a license update recently.
 
Farling said:
It looks like Microsoft have issued their first official update for Windows 10 (not on the "fast track").

This update changes your computer's Id, so you will need to get your license renewed.

This might require LWD to manually allow the re-assignment if you've done a license update recently.
Click to expand...
I just had this happen after running the Windows 10 update and the message I received running Hero Lab wasn't helpful. It told me to go under the license menu and select 'Move License to this Computer', which does not exist as an option.

When I tried to use the Reactivate License option in the License menu I was told that for security reasons I'd have to wait 120 days. I followed a link in that same message to reactivate sooner, but I'm still waiting for a response from Lone Wolf development support - which the e-mail I received said can take up to 3 days!

I've had the software on my computer for some time, so any Demo time has long expired. It's very frustrating that I can't access the software and data packages I have paid for.

Is there any way to get the software I've paid for activated any faster? I need to use the tool tonight for a game I'm running, and have come to rely on it.
 
Any idea on how long it should take to get support when this upgrade forces a need for a new license key?

I didn't realize this would be a problem. I installed Windows 10 from 8.1 not long ago, and this Windows 10 update seems to have forced a reactivation of the Hero Lab license.

Following the Reactivation process gave me a message to wait 120 days or contact tech support. Needless to say, I went for tech support but I received an automatic e-mail that I have to wait up to 3 days before I can get help.

I'm running a game tonight and can't use the software, which is very frustrating - and several attempts to get support have got me nowhere.

Right now I am not happy - looking at having to resort to pen and paper tonight to run my game...
 
Just ran into that. I have no idea why the licensing system for Hero Lab is so bloody complicated and restrictive. I'm rather displeased that the software that I've spent a crapload of money on is suddenly in demo mode the day before my session.
 
Stand by, we're working on something to make this more painless. Also, Dave and I are chugging through the license reassignments that have been submitted so far.
 
Hi everyone,

I've tweaked things on our licensing server to make it more likely that your reassignment will go through painlessly when updating Windows 10. Hopefully this should make it simpler for everyone who updates - you'll still need to reactivate your Hero Lab license, but it should go through automatically, rather than waiting for early reassignment.

Unfortunately, Windows 10 updates invalidate the criteria that Hero Lab has used for years to determine "what is a unique computer", which is why you need to reactivate your license after applying them. The good news is that we have a solution for this which is currently in testing - we want to make sure it's bulletproof before rolling it out, but once we do, this problem shouldn't occur in the future. I'm hoping to deploy the changes sometime in January, assuming we don't run into any problems.

Hope this helps, and sorry for any inconvenience!
 
Colen said:
Hi everyone,

I've tweaked things on our licensing server to make it more likely that your reassignment will go through painlessly when updating Windows 10. Hopefully this should make it simpler for everyone who updates - you'll still need to reactivate your Hero Lab license, but it should go through automatically, rather than waiting for early reassignment.

Unfortunately, Windows 10 updates invalidate the criteria that Hero Lab has used for years to determine "what is a unique computer", which is why you need to reactivate your license after applying them. The good news is that we have a solution for this which is currently in testing - we want to make sure it's bulletproof before rolling it out, but once we do, this problem shouldn't occur in the future. I'm hoping to deploy the changes sometime in January, assuming we don't run into any problems.

Hope this helps, and sorry for any inconvenience!
Click to expand...

Sweet! great work HL team!

However I never had to wait longer than 24hrs for a reassignment, always painless and quick. But I am sure that due to Windows 10 timely deactivation of every win10 user at once sure put a few support tickets in the bin at once.
 
There needs to be some other way of measuring/addressing a license, because this is one thing that always irked me about HeroLab. Floating licenses are the way to go nowadays. Using such a rigid method for software seems very passé to me.

That said, reassignment never has been a hassle, support is quick to reply and apparently there are better ideas on the way. Good to hear! :)
 
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Mathizsias said:
There needs to be some other way of measuring/addressing a license, because this is one thing that always irked me about HeroLab. Floating licenses are the way to go nowadays. Using such a rigid method for software seems very passé to me.
Click to expand...

Just remember, LWD answers to he license holder of the material, before they answer to us.
 
Mathizsias said:
There needs to be some other way of measuring/addressing a license, because this is one thing that always irked me about HeroLab. Floating licenses are the way to go nowadays. Using such a rigid method for software seems very passé to me.

That said, reassignment never has been a hassle, support is quick to reply and apparently there are better ideas on the way. Good to hear! :)
Click to expand...

Floating licenses also require a permanent internet connection, which is unlikely for a lot of gamers who won't necessarily have access to wi-fi at their gaming table.
 
I just bumped into this tonight. Since the "Move License To This Computer" option does not exist, can we at least get the error message/web page modified with the correct directions on what exactly I'm supposed to do ?

EDIT: I eventually guessed that "Reactivate License ..." was the thing to choose. I hope I was right, as my game is in an hour and 10 minutes.

The only thing worse than no documentation is WRONG documentation.
 
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From all this negativity a /TIP of the hat.

I was forced to reload my desktop unexpectedly, which meant thanks to the recent major win10 update my Hero Lab became invalidated.

in less than 24hrs my license was reset by LWD support and I was back up in running this evening after getting home from work.

AWESOME service as always, only way you could make it better? Well if the email responce came with a free tinny. :)
 
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