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Server Sync Failure -306

M

meek75

Well-known member
I have another bug that is stopping me from syncing. The error code message says:

Sync failed with error code: Sanity failed to update (-306)

I have uploaded my master file for LWD already.

I can still access the realm, but now I am afraid of working on my game because I might lose content I enter if I end up having to revert to an earlier version. I was planning on getting a lot done over the thanksgiving break and now I am not sure how to proceed. I am hoping for a speedy resolution.

I have to say that this constant lack of stability is getting really old really fast. I am very close to shelving RW for the foreseeable future. I'm beginning to think the product is just not ready for prime time. I am just starting to lose faith in RW. I don't want to worry about "will it work?" every time I use it. I need a product that is dependable and for the past month my RW has been consistently NOT dependable. I might be venting too harshly right now, and I might feel differently in hour when my frustration lessens, but dang I'm frustrated.

Has anyone else had this error? Any ideas? I afraid that with Thanksgiving so close that my problem may not get any attention for a while. How safe is it to push forward with data entry? What are the chances that I will lose the data?
 
Hrm I edited my text -- Since I've never seen that error I don't want give a wrong recommendation. So it's your call :)

I would continue to work though and take a backup before I attempt next cloud synch.
Just in case my local stuff should get overwritten I could still attempt to restore the DB.

Since 207 editing is fairly stable again. Had one crash when doing some "change container" actions, but I save often now.



EDIT: Read OP properly :)
 
Last edited:
You won't lose your data unless you delete it. Just maintain backups of your local data, since you aren't currently able to sync it up to the server. RW automatically creates backups whenever you start the product, so all you really need to do is make sure they get copied to another drive, just in case you have something catastrophic like a disk crash.
 
rob said:
You won't lose your data unless you delete it. Just maintain backups of your local data, since you aren't currently able to sync it up to the server. RW automatically creates backups whenever you start the product, so all you really need to do is make sure they get copied to another drive, just in case you have something catastrophic like a disk crash.
Click to expand...

Thanks. I'll backup my backup and press on.
 
We think we've figured out the cause of this problem. It's a combination of a few things, including a hole in our logic for handling a particular condition that can arise. Solving it involves multiple pieces, but we've outlined a plan that should work well. So we should have this fixed in the next release, although that's not likely to be until early next week.

Thanks for your patience! And for sending in your databases so that we could figure this thing out!
 
I have found that when I get the error, if I quit without syncing, and then re-start Realm Works, the error vanishes and it syncs just fine...until it gives me the error again that is.
 
So, here I am again. Just got a sanity error (ironic name by the way, because I'm losing it) that is stopping me from syncing. Already sent David my RW file and support request. It seems like I (and maybe a few others) are having way more stability issues that the average user. I am posting here to gauge if that feeling is true. I know some have said they have had no issues, while I have had what is feeling like an endless parade of errors. I am wondering if those of us having issues have anything in common. I am running 32 bit win 7 on a hp laptop (the laptop screen is a touch screen that I have disabled.) I can't see any pattern for what is causing the errors. I love RW and am still committed to the product - but come on, can't we put these issues to bed? In the past the problems were due to bugs in the new update, but there is no new update this time to blame it on.
 
I think those with sync issues are a distinct minority of which I've been a proud member several times in the past. If I had to point my finger at a possible cause, it would be my fickleness. I have changed soooooo many things, changed them back and then changed them again over the last two years.

I've moved material from Story to Mechanics to Story. I've moved material from one Category to another several times. I've added tags and then deleted them all and removed them. I've created storyboards for 5-layer dungeons with a LOT of interconnections. Contained, uncontained, nested containers, moved containers.... I've changed names to Aliases back to names and back to Aliases for some things a few times. I've attached huge maps to smart images and then pinned the heck out of them. I've attached PDFs, Excel and Word files.

All-in-all, I've had fun but there have been quite a few dead ends that I wish I had not gone down. I really do think that if I hadn't fiddled as much that I would be more stable. That said, I've been good ever since the final fix patch of the html change-over.
 
AEIOU said:
I've attached huge maps to smart images and then pinned the heck out of them. I've attached PDFs, Excel and Word files.
Click to expand...

I do tend to attach image files and don't always pay attention to the file size. That might be an area to look at more closely.

The realm that got the error today is a fairly new ream that I just started adding data to recently. I haven't done much fiddling about with it yet.
 
Thanks got the reminder. I deleted local preferences and that seems to have fixed it. I should have thought to try that from the start. If anyone figures out the exact combinations that cause this, please let us know. Thanks!
 
The error seems to repeat each time I close the realm. If I exit all the way out of RW and then log back in I can sync fine. The extra step is a pain, but manageable.
 
I got this today.

Exiting out completely, and then logging back in, allowed the sync to go through.
 
I have had a number of problems also

Yes, I also have run into a number of problems, but mine are normally fixed the next patch.

Honestly, this is not a stable environment right now. They have so much going on and so many changes as they try to go live with the content market.

I guess you have to ask yourself is the product better for the changes?

For me the ability to import and export is a HUGE bonus. Just enormous, so it is worth putting up with the bugs for a while.

Now the content market is not a big bonus for me as I play D and D 5e and right now it appears the focus is going to be pathfinder. So my thoughts might change if my realm becomes unstable due to changes for something that gives me little benefit.

I figure give them some time, once they go "live" with the content market, I would assume they will not be having so many changes and the product will get more stable.
 
That's pretty much why the content market has been delayed. Import export introduced so much complexity and all sorts of bugs. It's been months since I have experienced any sort of regular crash though and the forum reports of crashes have reduced significantly which is great because it let's the devs get back to work delivering improved functionality.

If anyone still does have crashes make make sure you report it via the bug submit post.
 
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