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Joseph Bender

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anyone please help Technical support email is down
opened up hero lab this morning to update my character ( for an important game tonight) and it said I was in demo mode, what the #@*^ I tried to activate and reactivate several times and I continue to get a stupid error message that I could not transfer the license even though all I was trying to do was to reactivate on the same computer. BTW contrary to the below information I have never transferred my license, every time your company has had an update I've uploaded the update and evidently it is logging it as a licensed transfer.

I checked with my license on the license website and it says it's up to date please immediately fix!!!! you do not want an angry customer who writes on a lot of boards and forums
 
It happens. I've had it happen for 2 different licenses, others have had it happen. It will get fixed, sometimes it takes a couple of days. I don't think coming on the message board and threatening them (especially with your first post) is really a way to get them to work any faster.
 
Joseph, I've responded via your other post (in the Hero Lab discussion forum) and to your technical support email. As such, I'm closing this thread.
 
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