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Purchased wrong system?

O

Oystein

Member
Hi,

a friend of mine, at my recommendation, purchased HEro Labs. But he mistook and thought that the D&D SRD was available for free, and as such purchased a different gaming system.

As D&D is the primary system that we use, is it possible for him to exchange his system from the one he mistakenly bought to another?

He's tried emailing support but a week later hasn't gotten any replies...

With regards,
Øystein
Norway
 
Check your spam folder for the email reply. You will most likely need to do this by logging into the actual email server to look. LW does respond within 3 days unless its the weekend then its usually on Monday.

What your asking about can be done or get a total refund within 60 days. But you have to talk to support through email. 99% of the time the issue here is the spam filter and people don't look in it for LW support emails. :)

P.S. - Don't forget to look into the 3.5 Community Pack for d20 game system. LOTS of good work going on in that system by the community.
 
Please make sure he emailed his issue to support@wolflair.com and as Shadow said checks his spam folder for the response.

If he doesn't get this resolved feel free to have him email me at bj@wolflair.com with the details and I can take care of it. :)

Thanks!

BJ
 
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