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Problem with 8.0d and multiple folders for Game System

S

Silveras

Well-known member
Hi,

I've emailed support with the crashlog, but wanted to mention this here.

It appears the latest executable, 8.0d, is breaking with my Game System that has multiple folders (Pathfinder). On accessing any of them directly, HeroLab crashes with a BAD READ error. I am able to access them by loading another Game System (that does not have multiple folders) first, then using "Switch Game System" to change to any of the Pathfnder variants.
 
After updating, I cannot even use Hero Lab :(


Hero Lab has encountered an error and needs to close. Sorry! To help us fix this error, please send the following to support@wolflair.com in a single email:

1) A description of what you were doing (unless you include this, we won't have enough information to fix your problem!)

2) This file:
C:\Users\daiji\Documents\Hero Lab\crashreports\Hero Lab-8.0d-669-20170316-102932.dmp

3) Finally, please copy and paste this information into the email (you can right-click this message to do so):

C:\Program Files (x86)\Hero Lab\HeroLab.exe 8.0d 669

major: 10, minor: 0, build: 14393, platform: 2, version: , spmaj: 0, spmin: 0, suitemask: 00000300, type: 1
ACCESS VIOLATION
Address: 0x0051c1be
Type: bad read

Sent In!
 
Silveras said:
Hi,

I've emailed support with the crashlog, but wanted to mention this here.

It appears the latest executable, 8.0d, is breaking with my Game System that has multiple folders (Pathfinder). On accessing any of them directly, HeroLab crashes with a BAD READ error. I am able to access them by loading another Game System (that does not have multiple folders) first, then using "Switch Game System" to change to any of the Pathfnder variants.
Click to expand...

Mine is doing exactly the same thing.
 
I'm working on this now - I've put Hero Lab 8.0c back up on the updates mechanism until I get a fix for this. :( Sorry for the inconvenience!
 
I've been unable to reproduce the problem with my own copy of Pathfinder (which has multiple folders) - was the problem happening when you loaded Hero Lab then selected Pathfinder from the "select game" form? Or only when you launched it by double-clicking a Pathfinder portfolio, or loading one from Realm Works?
 
In my case, it was running the file as admin, then when load pathfinder CRASH. (That is what I recall doing....)



Colen said:
I've been unable to reproduce the problem with my own copy of Pathfinder (which has multiple folders) - was the problem happening when you loaded Hero Lab then selected Pathfinder from the "select game" form? Or only when you launched it by double-clicking a Pathfinder portfolio, or loading one from Realm Works?
Click to expand...
 
Herolab loaded fine but when I tried to load Pathfinder it crashed. Other games were fine. I also could load other games and switch game system and then load Pathfinder that way.
 
I could reproduce it both by running directly and choosing any Pathfinder-based folder, or by launching from Realm Works and selecting Pathfinder.
 
I have been trying to reproduce this crash myself as well. Just like Colen I haven't been able to get it to happen.

Colen, just an idea would it be handy for anyone having these crashes to send their data folder to you or maybe even the entire Hero Lab folder. Maybe it is something specific these people are using or a combination of settings?
 
We've prepared a new version of Hero Lab, which I think fixes this bug - you can download it here.

If you have time this weekend, please download it and let me know if it fixes your crash. Thanks, and sorry for the inconvenience!
 
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