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PC, License and Backups

S

Sir.Nel

Well-known member
I have two lone Wolf programs the first one is Hero Lab and the other one is Realms Works. My question is wait up let me rephrase that, my problem is that my laptop is being sent to the shop for three weeks for some repairs. I have backed up my hard drive and I also have a desktop that I can utilize, the problem is how I shall go about transferring the database of what I've been working on, from the laptop to the desktop. And keep in mind I need both programs is going to be three weeks and me without my drugs is no no. :D Lolol Most of the time my laptop does all the work even initiating the licensing, updates and back up. So can I transfer License back to the laptop after the three weeks is up, this is not permanent right.
 
You do get a free secondary licence you could just use on the Desktop, and I believe Realm Works will sync your data when you login.
 
AndrewD2 said:
You do get a free secondary licence you could just use on the Desktop, and I believe Realm Works will sync your data when you login.
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Pretty much this. Use your secondary license on your desktop this is better as if your laptop has enough changes to the hardware HL will see it as a different PC and will want to re-license itself.

Then in RW make sure you backup to the Cloud on the laptop before shutting down. Then simply download from the cloud on the desktop.
 
Thank you for the great advice again you guys help me out. I got the second license from the website and it was pretty easy from there. Now to transfer over all the profiles and custom data work that I've done. Again thank you until next time
 
I feel like chiming in here, if you use the second license you will need to reapply the update links and will still need to manually copy over .user files you have made or gathered on your own. For pathfinder under windows the user files reside in drive:\program data\herolab\data\pathfinder. I assume LW uses this area for many if not all data their programs use. I do only possess HL so I can't really comment on RW.
The first sentence applies to any alternative system you use for these programs.
 
What's up guys a little update on what happened like I told you guys. I sent my laptop to HP repair shop and they they broke my laptop destroyed and I don't know what you I cannot retrieve. I still have the hard drive I wasn't totally crazy. But my problem is they given me and you computer and already used a second license on the desktop. Can you guys help me out I won't get the new computer until until December 26, 2015.
 
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Um, so I get they broke your laptop and you have the hard drive. But your whole post is really really hard to understand beyond that. What are you looking for?
 
Sir Nel, I am trying to understand your post and try to clear things up slightly.

You had a laptop, that broke down on you with a license for Hero Lab on there. Which is currently with HP to be repaired. And they send you a temporary to use laptop for the time being? You want to use Hero Lab on this temporary laptop. But currently don't have a spare license. Seeing you are using the free second license on your desktop.

Assuming that my interpretation is correct you would need to contact Lonewolf for an early license reassignment for the license you were using on the laptop. When they responded to you. You should be able to activate Hero Lab on the temporary laptop.

Then when you obtain your own laptop back around the 26th of December you would need to do the same.


The other assumption I can make is that you are obtaining a new laptop on the 26th and are wondering if you can transfer the license if that is the case just file a early license reassignment for when you get the laptop. So the license is ready for use when you get the new laptop
 
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I believe the issue is Sir Nel is using a translation software like google, maybe because his native language is not English.

Togainu is correct, and LWD is very good and understanding in these sort of situations. when you ask for your first reassignment, just explain the situation and inform them you will asking again in a few weeks.

Anyone who has had a personal PC for any length of time has gone through similar ordeals, they will accommodate you I am sure.
 
I haven't been on the forum for a while, because I've been stressed out with HP. I sent him my computer to be checked out for heating problem but the computer was working perfectly fine. They told me that it would take them a couple of weeks to fix the problem and returned to my house. And that was back at October 28. They told me they would delete all information's on my hard drive and bring it back to factory settings if I left my hard drive in my laptop. So I took up the hard drive and I sent the computer to HP. And that was the last time I saw it. But the funny thing is they sent me a brand-new computer and I tried to use my old hard drive it crashed and that was this Thursday 10 December. I receive recovery disk on Monday because HP doesn't have a brain to send the recovery disk with the computer like they used to do. Now the computer is working fine I had the chance to Retrieve most of my files but none of the programs information can be used. Now I have a beautiful computer and finding out it's a lot of work to put the same information I had in the old PC. But I'm getting there and I had the chance to get on the forum and read your guys comment and I'm glad that there's a chance for me to retrieve all the stuff I bought in Hero Lab.
 
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@Sir.Nel,

If you have not done so already, please send an email request to support@wolflair.com with a reference to this thread so we can match it to your license and we will make sure this gets taken care of so that you can get back to gaming!
 
Can I buy any third license and still have all the books that I purchased over the years on that license is that possible or do I have to start from scratch.
 
Would you please reactivate all my licenses. I had a major crash and one of my computers does not come back up with hero lab. Now, the others are good, just that one is not and him setting up her again today. please help me I need to somebody's out
 
Sir.Nel said:
Would you please reactivate all my licenses. I had a major crash and one of my computers does not come back up with hero lab. Now, the others are good, just that one is not and him setting up her again today. please help me I need to somebody's out
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You need to address this to the support e-mail address.
 
I got the program fixed it was a firewall and conflicting anti-virus issue. Thank you guys for all the help.
 
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