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Network timeout when syncing one of my realms

S

Shadowy_one

Well-known member
Hi!

For several days now I've not been able to sync one of my realms on one of my Computers. (I have two.) I don't have any Problems on the other Computer or with my other realms (I currently have five.). My player also don't have problems syncing this realm.

Has anyone ever encountered this Problem? Any ideas on how I can fix it without having to completely reinstall my computer?

Thanks in advace.

Cheers,

Shadowy_one
 
kbs666 said:
Is your connection spotty? A sync requires a stable connection throughout the operation.
Click to expand...

Not that I've noticed. It worked fine up until about two weeks ago. I've had this happen before. Then I reinstalled My Computer and the Problem was solved, but I don't want to do that again everytime...
 
Shadowy_one said:
Not that I've noticed. It worked fine up until about two weeks ago. I've had this happen before. Then I reinstalled My Computer and the Problem was solved, but I don't want to do that again everytime...
Click to expand...

Try testing using a speed test it might show if you having spotty service you can also try unplugging you modem if you have one for 10 minutes and plug it back in. This will get the modem to phone home for a new public IP address Sometimes they don’t renew properly and this will force it to
 
HippyCraig said:
Try testing using a speed test it might show if you having spotty service you can also try unplugging you modem if you have one for 10 minutes and plug it back in. This will get the modem to phone home for a new public IP address Sometimes they don’t renew properly and this will force it to
Click to expand...

I can try that, but I doubt it will solve the problem. A Laptop (using WiFi) in the same LAN is syncing just fine. My guess is that it is some Setting on my PC.
 
Shadowy_one said:
I can try that, but I doubt it will solve the problem. A Laptop (using WiFi) in the same LAN is syncing just fine. My guess is that it is some Setting on my PC.
Click to expand...
Then I'd try these things:

1) Compress your DB and then sync all your realms.
Launch RW -> Login -> Tools -> Manage DataBase -> Compress Database
Then sync all.

If that doesn't improve things:
2) reinstall RW and your local data. Backup your DB before hand in case thing don't work out so you don't lose your data.

If neither of those things fixes things I'd guess the problem is in your OS and not in RW. RW might be simply the first app to detect the problem.
 
kbs666 said:
Then I'd try these things:

1) Compress your DB and then sync all your realms.
Launch RW -> Login -> Tools -> Manage DataBase -> Compress Database
Then sync all.

If that doesn't improve things:
2) reinstall RW and your local data. Backup your DB before hand in case thing don't work out so you don't lose your data.

If neither of those things fixes things I'd guess the problem is in your OS and not in RW. RW might be simply the first app to detect the problem.
Click to expand...

Tried it, didn't work. It's definitely a Problem in the OS. Never doubted that. If it weren't I would be having the same Problem on the other Computer as well...
 
you can right click the shortcut to launch RW and select 'run as administrator' from the menu just to see if that works. If it does work, then you can later right click on the shortcut again and go down to the 'properties' selection on the popup window and find the check box to 'run as administrator' to make it automatically run as an administrator. You need to click on the compatibility tab of the properties window to set that though.
 
One additional note or concern: Running a program as administrator should be done with caution. Personally, I trust LWD to not put anything dangerous in their programs. But having said that, there are companies out there I would never trust and allow their programs to run on my computer with such elevated privileges. The 'run as administrator' option gives the program being run the ability to do things to your computer it normally wouldn't be able to do, even if you have administrator privileges on your login account.
 
Do you happen to have host based firewall or something branded as “internet protection” that might try to filter outbound connections?

Windows a firewall is stateful and allows all outbound connections (by default) and allows inbound that are in response to ones initiated from your computer, but some products try to impress you for money and do outbound filtering as well.
 
Ok, I tried compressing the DB and then clicked "Sync All". Same error.

Started with Administrator rights - same error.

I don't have a personal firewall and as I mentioned the error only happens with one of my five realms.

BTW: I've been a Microsoft Trainer and Consultant for over 20 years now, so I've checked all the basics of the OS. ;)
 
If you haven't done so already, I'd submit a ticket with LWD and also put a backup copy of your master realm file on some cloud storage you may have, giving LWD a link to your master realm. Something may have gone wrong during a software upgrade that caused an issue with that one realm. If that is the case then LWD may need to fix it on their end.
 
Viking2054 said:
If you haven't done so already, I'd submit a ticket with LWD and also put a backup copy of your master realm file on some cloud storage you may have, giving LWD a link to your master realm. Something may have gone wrong during a software upgrade that caused an issue with that one realm. If that is the case then LWD may need to fix it on their end.
Click to expand...

Opened a ticket on 9th. Haven't heard from Support since then... :confused:
 
I'd try resubmitting a ticket. I know they've had problems with their problem reporting system in the past. Make sure you give them as much info as possible and put a copy of your master.realm on one of the cloud services like box.com and provide LWD with a link to it in the ticket.

Also, please remember that they are probably working very hard on their two major projects. The content market and hero lab online. It is also the last week before Christmas now, and people do end up using some of their time doing last minute (or hour) shopping. Of course some of us that like to procrastinate cut it to the second.
 
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