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    - The Lone Wolf Development Team

Major Realm Works Update Arrives!

I'm going to post this in every thread where people have been reporting issues (so sorry for the repetition):

Thanks for posting issues that you're encountering here in the forums. If you're posting an issue in the forum, please make sure it is accompanied by either an email to support@wolflair.com or a Bug Report.

The team will be looking at all the reported issues today, and may post updates in the various threads. Thanks for your patience!
 
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I'm going to post this in every thread where people have been reporting issues (so sorry for the repetition):

Thanks for posting issues that you're encountering here in the forums. If you're posting an issue in the forum, please make sure it is accompanied by either an email to support@woflair.com or a Bug Report.

The team will be looking at all the reported issues today, and may post updates in the various threads. Thanks for your patience!

I did make sure to post a Bug Report first.. then came here to see if anyone was also experiencing the same thing and or was able to figure it out.
 
I did make sure to post a Bug Report first.. then came here to see if anyone was also experiencing the same thing and or was able to figure it out.

That's totally fine! I just want to make sure all the newer forum members know the preferred method of reporting. :D
 
I did make sure to post a Bug Report first.. then came here to see if anyone was also experiencing the same thing and or was able to figure it out.

Ditto here. Now I can't even open the programs. It looks like it's opening but it just spins and no one is home. :( I sent email to support.
 
Ditto here. Now I can't even open the programs. It looks like it's opening but it just spins and no one is home. :( I sent email to support.

Liz I received the following message on the mail I just sent support:

Your message did not reach some or all of the intended recipients.

Subject: Realm Works Serious Problem
Sent: 10/13/2015 2:26 PM

The following recipient(s) cannot be reached:

'support@woflair.com' on 10/13/2015 2:26 PM
503 Bad sequence of commands


I sent it a second time with the same result. I don't know if they got it or not but in the meantime the program finally opened. I don't know if it's server issue or what. Can you please pass this on to them since I can't seem to email them? Thanks.

Ruhar
 
Ditto here. Now I can't even open the programs. It looks like it's opening but it just spins and no one is home. :( I sent email to support.

It seems to be a widespread problem. I also have it. After 40 minutes loading finally realm works initiated. Unfortunately, when saving a topic, it crashed and it took another 40 minutes to load again.... and crashed again.

I already opened a bug case and I sent the automated crash report.
 
For those of you with the apparent hangs, it was a server issue that we've resolved.
 
My App crashes with "no role found". I downloaded the most recent version and installed from scratch (my realms are on the cloud, but not on my laptop.) I then rebooted. No dice. Then I reinstalled. No dice. :-(
 
Ok I have rolled it back. I used a back-up database I am using version 202 right now and I am STILL encountering the same problem :(

I have lost every single one of my Statblocks in the topics (more than a thousand ) for one of my Realms (5E rule system)

I even try and re-add them and I save it and then go back to the statblock and I have a bunch of what looks like Chinese Characters.

Here is what is happening exactly. I have created a topic with a bunch of text for an encounter. Inside that encounter is a Statblock snippet. I open it up and the statblocks I had saved in it are gone and the snippet it goes to is blank.

So ok.. I would have to re-enter all the statblock information now. So I do. I save it and go back to the encounter topic. I go to open the stat block again and the Chinese characters appear.

Below is the statblock I used and below that is the page after it has been saved and I go to view it again.

Redbrand Ruffian
Medium humanoid (human), neutral evil
___________________________________________________________
Armor Class 14 (studded leather armor)
Hit Points 16 (3d8 + 3)
Speed 30 ft.
___________________________________________________________
STR DEX CON INT WIS CHA
11 (+0) 14 (+2) 12 (+1) 9 (-1) 9 (-1) 11 (+0)
___________________________________________________________
Skills Intimidation +2
Senses passive Perception 9
Languages Common
Challenge 1/2 (100 XP)
____________________________________________________________
ACTIONS
Multiattack. The ruffian makes two melee attacks.
Shortsword. Melee Weapon Attack: +4 to hit, reach 5 ft., one
target. Hit: 5 (1d6 + 2) piercing damage.

Redbrand ruffians are petty thugs and ruthless enforcers
skilled at intimidation and violence. They work for money
and have no scruples.

turns in to this.

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Funny. It looks like it's getting written as RTF, but when read back it's interpreted as UTF-16 text. For example, you can see a couple long strings of these characters:

彟彟彟彟

That's 5F5F 5F5F 5F5F 5F5F in hex. Reinterpret that in ASCII:

________

The start of the provided text converts back to "{\rtf1".


Probably not too hard a fix, at least.
 
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My App crashes with "no role found". I downloaded the most recent version and installed from scratch (my realms are on the cloud, but not on my laptop.) I then rebooted. No dice. Then I reinstalled. No dice. :-(

I'm having the same issue. Can't seem to get it working any more.
 
It's a bug. I believe we've got a fix in place that needs to be tested and verified still. So look for this to be resolved when we get the next bug fix release out to everyone. We're working hard to make that happen in the next couple days. There are a number of bugs that we're working through, some of them complicated and others less so.
 
Funny. It looks like it's getting written as RTF, but when read back it's interpreted as UTF-16 text. For example, you can see a couple long strings of these characters:

彟彟彟彟

That's 5F5F 5F5F 5F5F 5F5F in hex. Reinterpret that in ASCII:

________

The start of the provided text converts back to "{\rtf1".


Probably not too hard a fix, at least.
The problem is I NEED to be able to use this tonight. Which is rather unfortunate. Now I will not be able to do so. :(
 
Program crashes on XP machine

Bug report submitted.

I've updated both my realm works computers.

A Windows Vista Laptop and a Windows XP SP3 box.

The Vista OS loads realmworks and syncs fine with no issues, however the XP box loads the splash screen then crashes back to desktop with an error report!

Anyone else having this issue?
 
The problem is I NEED to be able to use this tonight. Which is rather unfortunate. Now I will not be able to do so. :(

Depends on your timezone. If we can, we'll get some of this stuff sorted out in a release this evening. But that's not for certain, just our goal. We have to get a list of stuff sorted for the next bug fix release so that there is only one time where users have to revert to their backups (such as with the statblock corruption).
 
Depends on your timezone. If we can, we'll get some of this stuff sorted out in a release this evening. But that's not for certain, just our goal. We have to get a list of stuff sorted for the next bug fix release so that there is only one time where users have to revert to their backups (such as with the statblock corruption).

Unfortunately I did revert it back to the back-up and even rolled back the version of the Realmworks too. V202 but for some reason even both the version and the back-up are doing the same thing. I did not revert to the back up and the previous version using the "cloud but the local data which should have been the back up. But yea all of my statblocks are either not there or corrupted if I try and readd them.
 
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