License Issue

[Oracle68]

Are you running it as admin?

I am.

 

[Colen]

I don't mean to beat a dead horse, but I tried to update my HL this after noon through the update feature from within the program. I selected the 3.7 update and it started to download the file. When the progress bar reached the right side, I was informed that "it" (I am assuming "it" is the program) could not write to the disk and that I should check the disk.

Anyone care to comment on my issue? I am on Win 7 64

This problem is caused by changes in Windows Vista / Windows 7 which changed how programs can launch other programs. If you have Hero Lab installed in certain locations (like under c:\Program Files), in previous versions of HL the updates wouldn't launch properly (as you're experiencing right now).


This is fixed in the latest version of HL, so once you install the new version it should no longer be a problem. To install the new version manually, go to our web site here:

http://www.wolflair.com/hero_lab

And download and install the latest version of Hero Lab. Once you've done that, everything should work fine in the future.

Note that you DON'T need to uninstall the old version first - you can just install the new version over the old version and everything should work fine.

 

[Colen]

I had the same problem (and have submitted a license reassignment request), but wanted to provide some information for bug fixing.

When 3.7 updated on my PC (Win 7, 64-bit) on 6/11/2011, it appeared to do so as a fresh install. I cannot tell whether the 3.7 installation correctly migrated my existing files. I'm describing below what I find on my computer as of this morning.

I find two installations of Hero Labs directories:

One is located in C:/Program Files (x86)/Hero Lab and contains HeroLab.exe (modified 6/4/2011), HLExport.exe (modified 6/4/2011), eight .DLL files (modified 10/16/2008), readme.txt (modified 6/4/2011), and two uninstall files (.dat and .exe, modified on 6/11/2011). I also have two subdirectories, which are "docs" and "product". My shortcut on the desktop is currently pointing to HeroLab.exe file contained in this directory.

The other is located in C:/ProgramData/Hero Lab and contains three files and five directories. The files are herolab.prefs (modified 6/12/2011), herolab.prefs.preconvert (modified 6/11/2011), and installerinfo.txt (modified 6/12/2011). The subdirectories are "cache", "customoutput", "data", "download", and "skins". I note that in the "download" subdirectory are "hl36g_install.exe" (modified on 6/2/2011), "hl37_install.exe" (modified on 6/11/2011), images.hl (modified on 5/14/2011), and mutants3.hl (modified on 6/11/2011).

Is it possible that having the HeroLab.exe file in the C:/Program Files (x86)/Hero Lab directory and having the data files in the C:/ProgramData/Hero Lab directory is causing some sort of confusion about whether my M&M 3rd Ed. installation is licensed?

I hope this helps with tracking down this problem. If a solution can be found to fix this without needing to send me a license reassignment, I'd be grateful for quick advice, as I have a game running here in 4.5 hours. Thanks.

TheDivider, can you email me at colen@wolflair.com? I'd like to do some further investigation about why Hero Lab required you to reactivate your license, which is best done over email.

What you describe in your above post is normal - by default, Hero Lab stores its program files in "c:\Program Files (x86)\Hero Lab" on 64-bit windows, then stores the data files under c:\ProgramData\.

I'm not sure why Hero Lab didn't migrate your files over appropriately - I have some suspicions which I'm going to try and test today. If the migration didn't take place, your preferences and data files won't have been migrated, in which case they should still be present in the old c:\HeroLab folder (or wherever the old location you installed Hero Lab was).

Hope this helps...