• Please note: In an effort to ensure that all of our users feel welcome on our forums, we’ve updated our forum rules. You can review the updated rules here: http://forums.wolflair.com/showthread.php?t=5528.

    If a fellow Community member is not following the forum rules, please report the post by clicking the Report button (the red yield sign on the left) located on every post. This will notify the moderators directly. If you have any questions about these new rules, please contact support@wolflair.com.

    - The Lone Wolf Development Team

Is support down?

L

LinusMundane

Active member
I sent an email mid week last week and have gotten no response... My computer got extremely infected with multiple virus and became unusable and I had to reformat and re install windows. It has of course not been 120 days since I installed HL and I am unable to use the product as it is right now. Please help, let me know what I need to do to reapply a license.

I sent 2 emails to support@wolfair.com July 23rd.
 
LinusMundane wrote:
>
>
> I sent an email mid week last week and have gotten no response... My
> computer got extremely infected with multiple virus and became unusable
> and I had to reformat and re install windows. It has of course not been
> 120 days since I installed HL and I am unable to use the product as it
> is right now. Please help, let me know what I need to do to reapply a
> license.
>
> I sent 2 emails to support@wolfair.com <mailto:support@wolfair.com> July
> 23rd.


Hi there,


Sorry for the late response. :( Did you get a reply from our support
address? If not, please email me your license number to
colen@wolflair.com and I'll get you handled.


Sorry for the inconvenience,

--
Colen McAlister, colen@wolflair.com
Chief Engineer, Lone Wolf Development
 
I got an email very shortly following this post, which may or may not be related, but my problem was handled. Thanks Colen.
 
You must log in or register to reply here.
Back
Top