HeroLab starting as if its the first time

[radionausea]

Hi, I just booted up HeroLab and it's requesting that I either purchase, activate or run in demo mode. I'm slightly concerned here, I have an activated pathfinder license with quite a lot of datasets.

It was working fine last night and just wondering what might have caused this?

(I also can't remember my license # and its written down, and in storage, on another continent)

 

[enrious]

I don't know why it happened, but you can go to http://www.lonewolfdevel.com/user/sendall.asp to retrieve your license.

 

[Starcloud]

Open up any game system in Hero Lab. Click on License. Click on "Send my license to me." Then check your your e-mail.

 

[radionausea]

I figured out there was a send license function pretty quickly, but thank you. I'd still be interested in knowing why it happened in the first place or if anyone could make an educated guess.

 

[Mathias]

How many computers do you have HL installed on?

Did you install it to a new one between the previous time you used the computer that had a problem and this time? Or did you update the version of Hero Lab (as opposed to an update of just the Pathfinder files)?

If you did make changes to another computer since you last used this one, on each copy, choose the help menu, then "About Hero Lab", and look at the license number displayed on each - each of the computers covered by your license must use a different license number.

 

[radionausea]

I have herolab installed on my desktop (currently locked up in storage) and my laptop.

I hadn't made any changes to the computer or to herolab between the last time I used it and the time it had reset the license. I'd been running a game the night before and opened herolab to make some alterations to the players XP total and...it had reset.

I had my primary and secondary license resent though so all is fine and good in the world now!

 

[Starcloud]

It does seem odd. Sometimes, though, there's a transient error that corrupts a registry entry or a few bits in a file. It's completely unpredictable and might be something unusual, like a 'cosmic ray' particle impinging on an atom, causing a bit to flip.