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HeroLab Installation Issue

D

driZzt

Member
As I already mentioned in a realm works thread I reinstalled Windows but this time made a clear Windows 10 installation (erased all previous data).

Now I can't even install Herolab properly ... it does not finish installation but instead an error message pops up: uninstaller has problems ... or sth ...

and needs to be shut down.

Whats goin on?
 
charlieluce said:
Have you tried downloading a fresh copy of Hero Lab?
Click to expand...

Yup, after reinstalling all the necessary stuff and security measures I also downloaded all recent versions of roleplay related programs from their webpages ... including herolab.

Can't figure out, what the problem is!
 
Solved

Oddly enough after a couple of more downloads of the most recent version and replacing the file each time I downloaded it, the installation finally worked.

I have no clue what the problem was but I can tell you now it's solved.

Thx anyway for your help!
 
I'm having this same problem from a freshly reformatted computer, so there's nothing I can uninstall to really clear things up. I took a snip of what the error message is:

nSwFXQJ.png
 
Zenith said:
I'm having this same problem from a freshly reformatted computer, so there's nothing I can uninstall to really clear things up. I took a snip of what the error message is:

nSwFXQJ.png
Click to expand...

I'm getting that same thing on Windows 10, running as admin
 
Hi everyone,

Sorry to hear you're having problems with Hero Lab. The installer should log its actions automatically - in your temp folder, do you see a file named something like "Setup Log 2016-11-19 #001.txt"? If you open it up, it should mention "Hero Lab" in various folder names. Please email that file to me at colen@wolflair.com, and I'll see where the installer died.

Thanks, and sorry for the inconvenience!
 
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