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Hero Lab Integration Not Working

Have you seen this problem before?

  • Yes I have seen this before

    Votes: 0 0.0%

  • No I have not seen this before

    Votes: 6 100.0%
  • Total voters
    6
  • Poll closed .
R

Raistlindantilus

Well-known member
I cannot open hero lab portfolios saved in Realm Works snippets. I can view the statblock in realm works but my option to "View Externally" is grayed out.

If Hero Lab is open, and only if its already open, I have an additional option "Open Within Hero Lab - <portfolio name>" but if I click that it says "failed to integrate the external object."

This a new PC with a fresh and fully updated Realm Works, Hero Lab, and Windows 10 1903.

Is anyone else seeing this problem or know what I can do? I really need to fix this.
 
An e-mail to support is usually the best way to fix such problems.

Have you previously been able to open portfolios? (Maybe on some previous PC?)

It is working fine on my system, although it is opening the 32-bit version of HeroLab.

If you only have the 64-bit beta installed that could be the problem - mind you, I just tried this and I don't see the "open within hero lab" option if the 64-bit version of Hero Lab is running.
 
Last edited:
I've been waiting on support for a long time on this. They seem stumped.

It was working fine from another PC but I haven't used that PC in a long time. This is a fresh install as indicated in OP.
 
What I'd try is uninstalling and reinstalling HL. It sounds like HL isn't properly registered in the registry and therefore RW can't find it.

Have you tried opening a saved portfolio by opening the portfolio directly from Windows explorer rather than from inside HL? If you can't do that either its definitely a problem with the HL install.
 
@LJ Stephens
Thanks I really appreciate it.

@kbs666
Thanks for the suggestion. I just tried and I can open portfolios normally from Windows Explorer. I have not tried uninstall/reinstall yet but I may. For now I am going to hold tight and see what LJ digs up.
 
Lj Stephens said:
@Raistlin - I've got a question in about this. I'll see what I can find out for you. Thanks!
Click to expand...

If it helps: Case 231854

This is an older case where the issue appeared briefly but nothing was done to fix it as I recall it just went away.

I replied recently and re-opened the case.
 
Raistlindantilus said:
@LJ Stephens
Thanks I really appreciate it.

@kbs666
Thanks for the suggestion. I just tried and I can open portfolios normally from Windows Explorer. I have not tried uninstall/reinstall yet but I may. For now I am going to hold tight and see what LJ digs up.
Click to expand...
TBH that you can open HL by opening a .por file pretty much rules out what I thought might be the problem. The problem is most likely on the RW side somehow.
 
Okay Raistlindantilus! Thank you so much for your patience.

Here's what I have found out:
Your symptoms seem to indicate that when Realm Works checks the Windows registry to see if Hero Lab is installed, somehow something is misconfigured there and Realm Works thinks Hero Lab is not actually installed.

Here's what we suggest for you:
Make sure you are running the Hero Lab installer as administrator (right click on the installer and click “Run as Administrator”), then restart Realm Works, to make sure the registry key gets written properly.

This should work, however, if it doesn't, please come back and we'll keep working with you to get it fixed up.

Thanks!
 
Unfortunately this did not work. I made sure to run the installer as an admin but the results were the same.

Is there anything we can manually check or change inside the registry to take this further?
 
Okay, we're gonna have to look at the regedit.exe. For that, I need to hook you up with one of our devs directly. I'll PM you with the deets. Thanks for trying :D
 
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