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Hero Lab Crashing

M

morindaest

New member
Hi,
I recently purchased Hero Lab, and I've noticed that it's started crashing in Pathfinder whenever I try to memorize spells for a wizard. Has anyone else had this error? It's irritating.
 
I'm afraid I'll need more detail to diagnose this, since I can't duplicate it based on the information you've given me. HeroLab version? Wizard level? Spell level? Is it a specific spell that always fails? Is that spell a custom one you've added? Is the spell specialized or forbidden?

I'm going to send a personal message with my email address - please send me the saved portfolio you've been working with, and any steps I can follow from there to reproduce the error.
 
Hi there,

Sorry to hear you're having trouble with Hero Lab. I can't reproduce this bug myself, so I have a couple of questions that will help us track down your problem:

1) Hero Lab should give you an error message when you crash. Can you copy and paste it (right-click the message, Copy to Clipboard) into a forum post here, and also post the contents of any file referenced by the message? That should help us figure out where the problem is occurring.

2) Does the problem always happen, or only with a certain combination of things? For example, try creating a new, blank character, adding a single level of Wizard, and then memorizing spells. Does the bug happen then? Or does it only happen with one specific character you created? If you can describe the conditions under which the bug happens, or email me (colen@wolflair.com) a portfolio that always causes the bug to happen, that would really help.
 
If you are using a Vista machine you must run HL in administrator mode, or it will start up and just disappear. Not sure if that is the issue you are having but it sounds close.
 
I am encountering this as well. After getting it on my main PC, I downloaded the trial to my laptop, which had not had HL installed before.

On both, I can duplicate the issue everytime. I simply create a new Pathfinder character (with yesterday's data files), add 1 level of wizard, go to the Wizard tab and click on "Add level 0 spells." or when trying to do this with the actual character, click on "Add level 1 specialized spells." did this as well.

I can't confirm it, but it appears that after this was thrown, if I click on the Spellbook, the names of the spells do not match the descriptions - almost like the index was thrown off.

If I click on Spellbook before clicking on the memorize button, it does allow me to click on the Add level 1 specialized spell button and it brings up a menu with a few spells. If I select one, it lists it on the memorized spell list, but has the following two sentences on one line:

"Excess level 0 specialized spells. Add level 1 specialized spells". At the bottom is an exception thrown that says, "Wizard: Add more specialized spells!"

Every time, the same error is thrown in the HL log files

C:\HeroLab\HeroLab.exe
3.4.a 197
ACCESS VIOLATION
Address: 0x0049a1cf
Type: bad read

My desktop pc runs XP64 SP2 and my laptop runs Windows7.
 
Last edited:
I'm having this issue as well. I am making a wizard and I can add spells to his spellbook just fine but when I try to add spells memorized the program crahes and the following gets dumped to the log:

C:\HeroLab\HeroLab.exe
3.4.a 197
ACCESS VIOLATION
Address: 0x0049a1cf
Type: bad read

I also went back and checked the spellbook after the crash and as the above poster noted, the descriptions no longer match the spell names.

I'm running Windows XP fully updated. Please help as I have a game in just a few days that I'll need this working for! Thanks.
 
Just tried replicating the error with a couple of different builds and I'm getting the same error when I attempt to memorize spells no matter when or what type of wizard I'm making. I've tried both generalist and specialized wizards and it makes no difference. The moment I try to memorize spells boom...

Looks like it has something to do with the spellbook index specifically and not the process of memorizing spells.
 
Please remember before demanding immediate answers that you posted the detailed information on Saturday evening, and it's currently midday monday, which means there's only been half a work-day since then.
 
Mathias,

My apologies. I certainly never intended for my post to come across as a demand. I understand there are multiple issues that require your time.

Again...my sincerest apologies.
 
Hows like a bad sector on the drive. But that wouldnt explain why it happens on multiple machines. have you tried to de-frag and test your drive though?
 
Actually, it's gotten past me, and is something Colen and Rob will have to investigate, since I can't duplicate the error myself, and they're the ones that have access to the C++ code and the development environment.

Since Tarthalion's not the only person encountering it, I'm sure it exists, but I don't know what's causing it.

Another thought - are you using the search function while you're selecting the spells?
 
Mathias - No on using the search function. I click on the "Add spells button" and it crashes immediately.

Chief - The machine I've installed Herolab on is literally brand new...less than a month old. I did run a defrag just before I installed Herolab however.

Do you think uninstalling and reinstalling would help?
 
Tarthalion said:
Mathias - No on using the search function. I click on the "Add spells button" and it crashes immediately.
Click to expand...

This.

Chief - The machine I've installed Herolab on is literally brand new...less than a month old. I did run a defrag just before I installed Herolab however.
Click to expand...

It's not a hd frag issue.

Do you think uninstalling and reinstalling would help?
Click to expand...

It didn't me, even installing to a different directory.
 
Just to confirm, my main desktop has no issues, but installing it on the brand new laptop with Vista 64 on it causes this exact crash only in relation to the Wizard spells. Some specifics about the install that may be relevant:

HP Laptop with the usual HP computer management junk installed (although their virus protection was uninstalled immediately.)
Resolution 1920 x 1080, ATI graphics drivers
4 Gigs memory, Quad Core Intel
Vista 64 Home Premium
Avast virus protection
Firefox and Thunderbird (no Office software)
Rosetta Stone Language software

and really no other major programs than what came installed.

Just thought if we found a pattern it may help.
 
I almost wonder if HL uses .net and if so, combining 3.5 with the datafile or the like causes it.

From my observations, it happens in xp64 sp2 and win7 (x86) but only when using a pathfinder wizard and that it seems to be an index issue.
 
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