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DDI Updater Stalls

M

Madcap

Member
DDI Updater Stalls/Crashes

I just bought HeroLab. I have been trying for days to get the data from D&D Insider. Usually when it gets to the feats, the ... becomes !!!

Can anyone help me troubleshoot the issue? My internet connection is stable, so I am not sure what the problem is.

UPDATE: It downloaded everything on retry, but then the program crashed when it was updating the lists at the end.
 
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I am experiencing this with the demo version as well.

Holy crap it took a while to update all the other stuff. Then it got to Powers and "!!!!!!!!!!!!!!!!".
 
Well, I got to the end, where it will attempt to retry downloading all the stuff that was !!! That worked, but when the program went to update the data files, the program crashed. Now I am starting over for the 5th time. I will post an update tonight.
 
Same problem here. Got it to do all the downloading and it crashed somewhere near the end. Running windows 7 32-bit, as admin....
 
I also have this problem. Win 7 64 bit running as admin. Fails on powers every time. On try 3.

Would be nice if we could some how tell it to only download one category. Then retries would be faster :)

Update: Failed on backgrounds this time.
 
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If it crashes after download, there's likely some sort of problem with the data. There may have been some unannounced changes to the Compendium - I'll download stuff and take a look at it today to see if I can find the issue.

Sorry for the inconvenience - check back on this thread before the end of the week and I should hopefully have some information for you.
 
Yeah, attempt #5 crashed after download. Looks like mine stopped working after Items. Windows 7, 64 bit, running as Admin.
 
Mine downloaded everything after about 7 hours. Then I guess it crashed when creating its files at "Items".

I thought I would be able to use option #3 on the downloader to convert the file I downloaded but it doesn't give me that option.

Just...
1. Download with no Insider.
2. Download with Insider.
d. Delete existing data.
x. exit
 
Trying to DL now using the demo version. DL got pretty deep into the feats area and then started the !!!! thing. Hopefully this will get resolved. I am very impressed with what i see of the program. ESPECIALLY the ability to add custome races ect.
 
I am having the same issue. The updater crashes while generating the items .dat file, specifically while working on the Venomous Songbow. I have tried it 5 times - it always crashes at this point.
 
Yes, it looks like there's been an update, even though the Compendium page says "Latest Updates: 10/12/10". I'm resolving the crash, and adding something I hope will help people whose downloads start failing half way through - I'll hopefully be releasing a new update to fix this today.

Thanks for your patience, all.
 
I wish I got this kind of feedback and customer support from other gaming products I use. Thank you so much for looking into this.
 
FYI: I just tried to DL the data 3 times, after about 6 hours (yes, I timed it) it crashes at the end when trying to generate Deity entries.

Also, I get no conversion option in the menu, only DL non-subscription data, DL subscription data, and Delete all data.

So I can't even convert the stuff that did get downloaded and every time I attempt it I have to start at the beginning.


In a bright note, I appreciate your quick responses and look forward to this being resolved so I can start using the product.

:)
 
I think there's a lot of us anxiously waiting for this to be resolved.

Once I build a character in HB and determine it will meet my needs the purchase will happen.

Just wish the SR4e ruleset would get released too... because I'll happily buy that.
 
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