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DDI Downloader Issue

The Hero Lab team is working on getting the downloader updated. Give it time. I actually got a year of D&DI to keep HL updated. HL is worth it. My group wont touch pathfinder.
 
I submitted a tech support request to Wizards.com yesterday, using Colen's suggestion posted above. They replied:
Wizards Tech Support said:
Thank you for reporting this bug. We appreciate your help in improving our product.
We will submit your issue to our developers for review. I can not guarantee any further follow up with you about this bug but we may contact you for further information. .
Click to expand...
That was the end of their contact. I just noticed that it is marked "Solved" and "Closed" in the Wizards online bug tracker. However, I am not at home where I can test Hero Lab and the DDIDownloader. Anyone online and want to try it out?

Cheers.

EDIT: Just tried from Home- no luck. Same error.
=[
I guess WotC really wants me to play Mutants & Masterminds...
 
Last edited:
Vrex said:
I guess WotC really wants me to play Mutants & Masterminds...
Click to expand...

So does Green Ronin! :p

But yeah, they're very bad about customer service (WotC I mean), it's one of the reasons I stopped going to their forums. But at least I know that the HL team is working on it! :cool:
 
Roman Virtue said:
So does Green Ronin! :p

But yeah, they're very bad about customer service (WotC I mean), it's one of the reasons I stopped going to their forums. But at least I know that the HL team is working on it! :cool:
Click to expand...

very bad might be the understatement of the century...

The crap they pulled last year was not cool at all. I nearly quit running 4e altogether until I found Hero Lab. WOTC's "Customer Support" is basically a bird finger with "We'll get to it when we get to it." tattooed on it. I had reported bugs to them many times for the old CB and never got any response aside from the automated email. WOTC only cares about selling product, customer service is not high on their priorities.
 
A quick update on this. The problem took me quite a while to pin down - the issue appears to be that if you search for any combination of powers that include specifically level 1 wizard powers (yes, it's weird - no idea why), the search fails. This means that the downloader's method of finding the list of powers to download no longer works.

I've figured out an alternate way of getting (I think) all the powers, *except for level 1 wizard powers*, and I'm working on implementing that now. Unfortunately, this means that until Wizards fixes the bug in the Compendium, level 1 wizard powers will not be available in the downloader. (I'm trying to add a way of preserving them from previous releases, so if you downloaded stuff last month the old powers are carried across).

Our current ETA on this is the start of next week for a 4e update. That should give us enough time to make sure there aren't any other bugs lurking in the compendium stuff that we rely on, plus work on some of the other bug fixes on our list.

Question for everyone - is the D&D Insider policy now to update in the middle of the month? I thought they normally planned updates on the first Tuesday of each month, but it looks like the last few have been happening mid-month.
 
I'm happy to hear about the update, but feel sorry for Colen and the lot at Lone Wolf. If I were in their shoes, I'm not sure I'd want to deal with the hassle of WotC's erratic coding/updating behavior.
 
Thank you so much Colen, your work on this is greatly appreciated! It's really a shame that they're the only source for this info, I haven't had to deal with them in a long time and now I understand the frustration I hear from others. WotC seems to be operating under the philosophy of "Let's see how long we can screw with our ever-shrinking customer base before they riot!" I, for one, am not amused...
 
Colen, the WOTC updates happen haphazardly lately. Basically they are giving them when they get around to them... so we never really know when the updates will be posted. will the update for this month get the new Essentials classes?
 
Unfortunately no essentials classes this month, sorry. :( All the extra time I had budgeted for 4e ended up getting spent on fixing the issue with wizard powers.
 
Ok man thanks. Its not a big issue for me I was just curious. Thanks for taking care of the software.
 
I'm a DDI subscriber, and just spent hours downloading the DDI information. It appeared that everything went well, I got no error messages, and the screens appeared just as the manual indicated that they would.

However, after I reloaded HL, I still have no options available for Class, Race, etc. I tried both closing and re-opening HL, and using Ctrl-R.

Is there a step I'm missing?
 
Just wondering if there is a new problem similar to this. I use the ddi installer and get up to 'Processing item index' when

'Could not parse item index 'C:\...\items_index_0.xml'. Item index could not continue'

When I then try and run HL, it doesn't have any races, classes, skills or anything. Is this a WotC thing again?
 
Colen thank you for the amazing work you do for all of us making sure that HL and Lone wolf are a great product and outstanding company.

As for the updater is it just me or does everyone chuckle a bit that they have a problem once a month at a certain time (bowing head and shaking it from side to side) poor grade school humor.

I did not mean to offend anyone just pointing out the facts and possible relations.
 
I updated Hero Lab to 3.7 a few days ago and therefore updated all the game systems as well. I thought I would try to run the ddidownloader to make sure my content is current and hit a snag. I, uh, can't find it anymore.

It used to be in Hero Lab/data/4e but the folder structure seems to have changed with the latest update. Am I just dumb and missing something?
 
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