Crash error on loading PF since recent patch

[Random]

Herolab encountered an unrecoverable error, and must now exit.
The error was: An unhandled exception was thrown.
(c:\vss\frame\utilplus\.\poolmap.cpp, line 191, error code 0xfffffc19)

 

[Random]

am wondering if it's fixable or if I'll have to reinstall from scratch.

 

[Colen]

Hi Random,

Thanks for reporting this very unusual error, I'm checking into it now. Do you happen to have a lot of user data files installed?

 

[Random]

I have whatever's in the community bestiary...probably the spell compendium for PF...and my personal file (which really only has a few spells in it), and FGG files...but I have them on my other 2 computers and they work fine.

 

[Umarian]

Are you getting an error message that pops up? You can right click the error message and copy it, then paste it here. That will give people a lot more information to help you correct the problem. Just saying "I have a problem, fix it" does not give any real information to work off of.

Also, I have yet to see a reason that calls for re-installing HL. If you are getting an error, it usually is a matter of one of the files is not playing nice with the new patch. Until that file is corrected, you will get that error message even if you re-install HL.

 

[ShadowChemosh]

Are you getting an error message that pops up? You can right click the error message and copy it, then paste it here. That will give people a lot more information to help you correct the problem. Just saying "I have a problem, fix it" does not give any real information to work off of.

The error is listed in the very first post. The HL executable is crashing not a Pathfinder game error...

 

[Random]

Herolab opens...I select PF and load and it crashes to the error message that I listed in the first post.

 

[Frodie]

Yea, I got the same error:

"Hero Lab encountered an unrecoverable error, and must now exit.
The error was: An unhandled exception was thrown.
(c:\vss\frame\utilplus\.\poolmap.cpp,line 191, error code 0xfffffc19)"

But I have a lot of user files and can't seem to track down where it's coming from. So I started deleting user files in the hope to track it down. What I found is that it seems not to be with any certain file, but a limit to the number of files it can handle. I have assumed it was just my PC can't handle that many user files, but IDK.

Anyways, I just delete what user files I didn't need and it all loads fine.

 

[Random]

Yeah...it appears to be a memory cap on files. That's unfortunate.

 

[ShadowChemosh]

Yeah...it appears to be a memory cap on files. That's unfortunate.

Thats a little strange as the d20 project I helped run had well over 1,500+ .user files. Maybe its a limitation of how big "Pathfinder" official data is and then combined with the .user files.

Whats also strange is that my House Rules data package is very large and I have "every" single official license for HL and I have no issues loading.

Hmmmm

 

[Frodie]

Yea, it could be the individual PC. I have an 2 year old laptop, so maybe that is part of the issue.

 

[Colen]

Thats a little strange as the d20 project I helped run had well over 1,500+ .user files. Maybe its a limitation of how big "Pathfinder" official data is and then combined with the .user files.

I believe this is the problem - the Pathfinder data set is now so big that, combined with third-party stuff, it's now blown through the limits we assumed no data files would hit. Twice.

We're working on a fix for this and hope to have a new beta out tomorrow morning. Sorry for the inconvenience!

 

[Colen]

A Hero Lab update that should fix this has now been released - please grab it and let me know if you experience any further problems. Thanks, and sorry for the inconvenience!

 

[Frodie]

All seems cool. I loaded all the user files I have and no issues. Thank you!