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Can't purchase additional packages from Hero Lab

P

Patrakis

Member
Hi,

First, i've already sent 3 e-mails to technical support over the last month and got no response. That's why i switched to the forum to get help.

So, For a reason i can't explain, it seems i can't purchase data packages anymore from the pruchase data package in the license menu.

When i try, i enter my license and password and the program tries to access the lonewolfdeve.com site and it hangs there. I finally get the message that it can't connect to the site.

I have pretty much everything for pathfinder and i have always used that method before. Can you shed some light on my problem? What could have changed last month that would create this situation?

Any help would be appreciated, since i can't get it through tech support. It might be a spam blocker thing, i don't know.

Thanks

Pat
 
There should be a few things you can try. First make sure the cookies are not blocked for the LW site.

barring any of that, you should be able to purchase packages thruogh the website by launching a browser and accessing it that way. then when you start up HL it will grab the new packages and load them into your system.

Hve you tried those yet?
 
Hello and thanks for the reply.

I've tried pretty much everything. Remove any security their could be, remove my firewall, remove my Kapersky protection, nothing. I can't get in the section for buying packages.

I can go in the store on the site and buy a new HL. But i can't get access to the packages section via the site either.

Could my key be corrupted?

Pat
 
Are you getting an error when you try too< or is it that you just cant see the pages? or the shopping cart fails?

A few details would help pinpoint the problem.
 
It must be my computer cause i tried on another one in the house and i was able to access the site.

You can close this thread. I'll try to figure out what wrong with my connection.

THanks

PAt
 
Were you using Internet Explorer on both computers? The problem seems to revolve around using IE, so if you were using IE on both computers in the same house and one worked, that'd be a very interesting development. Please let me know.

Edit: Also, can you please email me at colen@wolflair.com from the address you used to email tech support? I'd like to investigate what happened with our replies to you.
 
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Yeah, the weird thing is we can't figure out why. I've checked the server logs for multiple people, and as far as our web server (a Microsoft web server, incidentally) is concerned, we're responding to the request without a problem. For some people, IE just doesn't display it, and doesn't give an error message beyond "The web page could not be displayed". Other web browsers seem to work fine. :(
 
I haven't received any emails from the address associated with your forum account; can you confirm the address you used to email me?
 
I simply replied to your email. I'll try again. There is a xml file attached to it, like you asked. Maybe your filter doesn't like that. Mail resent.

Pat
 
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