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Cannot give cohort access

iceniqueen

Active member
Cohort

I got a cohort account added to my regular account. I was trying to give access to my husband, but when I do I get an error

Unable to Assign Cohort
The requested account cannot be assigned as a Cohort account at this time. This can happen if the requested account has its own Cohort accounts, or is a demo or Apprentice account.

It shows he has an apprentice account. Does he have to buy HLO as well?
 
From the website:
* Cohorts must have their own active Hero Lab Online Subscription to participate.
Apart from that, you'd be better off emailing support directly.
 
Your husband's free Apprentice account can't be a cohort. He can either upgrade to a full Hero Lab Online account to access cohort features or create a new free account with limitations to be assigned as your cohort.
 
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