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Bug Report getting-back-to-you.

S

Smogg

Member
Once we receive your bug report, we'll investigate it and get back to you via email within three (3) business days.
Click to expand...

I have reported a good handful of bugs, but never once have I received any emails from someone getting back to me about the bug. There could be many reasons for this.

Maybe there is a bug in a system regarding the emails or feedback process. I dont know how that works, but emails are not coming out. Or maybe you are just too busy working on the bugs, so there is no time to get back to people... in that case i suggest removing the text promising to get back within 3 business days.

It is not really that I have a strong need to receive a reply to my bug reports, as I only do it to try help improve the product, but not getting expected reply back (when promised on the form page) makes me worry if you are even receiving my bug reports in the first place.
 
Odd. I've received notification of the bugs I've submitted, and I can see the status of them. I've also had responses asking for more details or adding comments.
 
Thank you. Yes, I did check spam folder. Nothing there.
It's good to hear it works for you guys. Strange i get nothing. hmm
 
No. Just the email provided by my isp. I never hard problem receiving mail, and other mails from lonewolf comes through fine.

I think the fix does belong with hero lab online rather than with my isp.
 
I always get an automated response and A pretty good response from the LW team attempting to resolve.

Try checking your trash (or deleted) box. I had an issue with a company a couple of months back where their emails went straight to my bin for some reason.

Tbh, the company were pretty bad so I wonder if my PC was simply reading my mind :)
 
I submitted two bug reports on 2/2/20, shortly after midnight EST. The first was about getting a "bad request parameter" when attempting to create a campaign in the Campaign Theater, preventing me from creating a campaign entirely. The second was about vanguard AC not increasing when adding Entropy Points and actually dropping by 1 when Entropy Points were increased to maximum.

I did not receive an automated response email for either bug. I checked spam and trash today to verify but neither folder held an automated response. I'm mentioning it here in case LW devs need to verify whether or not they actually received these bugs through the Herolab Online bug report form.
 
I’ve had no problems if I just send an email to support@. The problem seems to be with the bug report tool in HLO, when I’ve used that to fill out and send a bug report I never get a response and assume it never went thru, so I quit using it and just email support.
 
As already stated - If you are not getting the automated response, try sending your bugs by email directly to support, rather than using the bug report tool/page. The DEVs can't be expected to read all forum posts checking for bugs.
 
Just to close this.
I sent a mail to support and got a detailed reply very quickly. They are looking into it.
 
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