so I bought a copy of army builder in 2003 from great excape games in sacramento. I installed it on my laptop at the time and used and loved the program, then sold the laptop. recently I bought a new laptop and installed the program again thinking I could use it. I am having a problem in that I have in the last 5 years lost the regestration key. I do not think it is fair that I should have to buy the program again as I already payed for it once. but i need the key to use it. is there annother option. like a batch or txt file on the CD that has the key for that disk or annother way to verify content on the disk and get a key from the company?
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big issue for me
- Thread starter lynxrpken
- Start date
DaemonHunter
Member
I am having the same issue... not quite been 5 years tho, but 3, and its hard to keep track of things like that
DaemonHunter
Member
you serious?? and what do you do after the year??
The following text was copied and pasted from our website under the
section on Army Builder licensing:
-- begin quote --
Your Army Builder purchase includes full year of free product updates.
At the end of the one-year period, you will have the option of
extending the license for a nominal charge. Alternately, you may
simply continue to use the expired license. If you allow your license
to expire, you will not be able to utilize product updates released
after the expiration date.
The Updates feature of Army Builder is only accessible with an active
license, so the automatic location and retrieval of product updates
and data files will become unavailable with an expired license.
However, you can still obtain all data files, free of charge, via our
website. There is a direct link to the appropriate webpage under the
"Help" menu within the product. You can monitor the status of all
updates on the website, download those you want, and import them
directly into Army Builder.
-- end quote --
Basically, you can continue using your expired AB license as long as
you want, and there are folks who are doing this right now. Until we
get V3.2 released (see separate thread on this topic), the only
drawback is that you don't have access to the integrated Updates
mechanism and have to manually check our website for data file
updates. But you can still use all the data file updates without any
problems.
Hope this helps,
Rob
section on Army Builder licensing:
-- begin quote --
Your Army Builder purchase includes full year of free product updates.
At the end of the one-year period, you will have the option of
extending the license for a nominal charge. Alternately, you may
simply continue to use the expired license. If you allow your license
to expire, you will not be able to utilize product updates released
after the expiration date.
The Updates feature of Army Builder is only accessible with an active
license, so the automatic location and retrieval of product updates
and data files will become unavailable with an expired license.
However, you can still obtain all data files, free of charge, via our
website. There is a direct link to the appropriate webpage under the
"Help" menu within the product. You can monitor the status of all
updates on the website, download those you want, and import them
directly into Army Builder.
-- end quote --
Basically, you can continue using your expired AB license as long as
you want, and there are folks who are doing this right now. Until we
get V3.2 released (see separate thread on this topic), the only
drawback is that you don't have access to the integrated Updates
mechanism and have to manually check our website for data file
updates. But you can still use all the data file updates without any
problems.
Hope this helps,
Rob
DaemonHunter
Member
Ok, Thnks Rob. Any idea on the other part tho, about possibly getting the activation codes resent or something, if in the time we've owned AB the sleeve went missing or whatnot?
lynxrpken said:so I bought a copy of army builder in 2003 from great excape games in sacramento. I installed it on my laptop at the time and used and loved the program, then sold the laptop. recently I bought a new laptop and installed the program again thinking I could use it. I am having a problem in that I have in the last 5 years lost the regestration key. I do not think it is fair that I should have to buy the program again as I already payed for it once. but i need the key to use it. is there annother option. like a batch or txt file on the CD that has the key for that disk or annother way to verify content on the disk and get a key from the company?
Sorry, but I missed this post the first time around. I use email for everything and it somehow isn't anywhere on my system that I can see. The reference from Daemonhunter made me go back and check directly on the forums, so here I am.
After you install and activate any of our products, you can throw away everything if you want. If you lose everything, you can google the product to find our website, then download and install everything. Once installed, go to the License menu and select the option named "Send My Licenses to Me" (or something similar). This will take you to our license administration website. There you can select the option where you enter your email address and the server sends you your license number(s) automatically. After that, you reactivate your license and you're good to go.
Details about this issue are on our website. They will be found in the Support section under the Licensing FAQ.
-Rob
DaemonHunter
Member
What about the "Access Code"? I wasnt sent that on the email, and i am not sure I need it, but when I loaded the game and input the activation code, it said it would be unlocked. However, once I restarted the program, the system still wouldnt allow me more than 3 options because it was still running in Demo mode
At 05:47 PM 8/18/2008, you wrote:
If you activated your license and it's stuck in demo mode, then I'm guessing you didn't successfully activate your license. More than likely, you are using an internet security tool that is stupidly designed, such as Norton. Some of these tools will *pretend* to access the internet instead of returning an error message. So AB issues a request to our server to complete the license activation and Norton blocks it, but it returns a success message to AB instead of an error. So AB *thinks* it succeeded and tells *you* it succeeded. But in reality, Norton just returned garbage data to AB instead of the real data AB requested. The net result is that you're stuck in demo mode and get wrong information from AB. :-(
You'll need to configure your security tool so that it knows to allow AB to get through to the internet. Once you do that, you should be able to complete the license activation successfully. The other option is to temporarily disable your internet security while you complete the license activation.
If this doesn't fix the problem for you, please send an email about this to helpdesk @ wolflair.com. I'll then do my best to figure out what's going wrong so we can get you up and running.
-Rob
The access code is only used for copies of the boxed product. When you buy online, we have your email address and hook up the license number to email address automatically. When you buy the boxed product, you use an access code to get your license initially setup, and it is not used after you activate your license. The license activation wizard within the product outlines this distinction.What about the "Access Code"? I wasnt sent that on the email, and i am not sure I need it, but when I loaded the game and input the activation code, it said it would be unlocked. However, once I restarted the program, the system still wouldnt allow me more than 3 options because it was still running in Demo mode
If you activated your license and it's stuck in demo mode, then I'm guessing you didn't successfully activate your license. More than likely, you are using an internet security tool that is stupidly designed, such as Norton. Some of these tools will *pretend* to access the internet instead of returning an error message. So AB issues a request to our server to complete the license activation and Norton blocks it, but it returns a success message to AB instead of an error. So AB *thinks* it succeeded and tells *you* it succeeded. But in reality, Norton just returned garbage data to AB instead of the real data AB requested. The net result is that you're stuck in demo mode and get wrong information from AB. :-(
You'll need to configure your security tool so that it knows to allow AB to get through to the internet. Once you do that, you should be able to complete the license activation successfully. The other option is to temporarily disable your internet security while you complete the license activation.
If this doesn't fix the problem for you, please send an email about this to helpdesk @ wolflair.com. I'll then do my best to figure out what's going wrong so we can get you up and running.
-Rob
DaemonHunter
Member
Im good to go, even loaded it on my second comp. You dont need the Access code if you ever loaded it before. Thanks for all the help, Rob. If anyone has any questions, send them my way.