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APP Crash

A

ashuramarsh

Well-known member
I am getting a crash when opening a portfolio.

I have one open that I am working with. When I double click another portfolio file to open a second hero lab, that instance of hero lab crash (but not the one I already have open.)

This has been happening since 7.1. It was not happening before that. I am using it on a laptop. On my desktop it does not do this. Both are running win7 home edition.

I have tried restarting the program, restarting the computer, uninstalling and reinstalling Hero Lab.

Problem signature:
Problem Event Name: APPCRASH
Application Name: HeroLab.exe
Application Version: 4.0.2.314
Application Timestamp: 4fb2787f
Fault Module Name: HeroLab.exe
Fault Module Version: 4.0.2.314
Fault Module Timestamp: 4fb2787f
Exception Code: c0000005
Exception Offset: 001e8725
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 
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