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Announcement about Subscriptions
- Thread starter Farling
- Start date
The following was just posted on the Hero Lab Facebook page:
"The Hero Lab Online store is currently down as we’ve been working to add new license options for HLO. We don’t want to interrupt prime gaming hours to fully implement the new items so the store will continue to be down until tomorrow morning to allow everyone to finish up their games uninterrupted.
But tomorow, new license types!"
"The Hero Lab Online store is currently down as we’ve been working to add new license options for HLO. We don’t want to interrupt prime gaming hours to fully implement the new items so the store will continue to be down until tomorrow morning to allow everyone to finish up their games uninterrupted.
But tomorow, new license types!"
The account management page is still down (is it part of the "store"). What's odd is that LWD will post on FB, but not here, which is where they link from their product to get official information. <sigh>
this is what drives me nuts. the in-product messages direct users to these forums for info, but then they post announcements on FB only and leave the forums in the dark. (except for Joe-- he posts here regularly, which i really appreciate! but as he himself points out often, he's not an "official" source for LW.)
if FB is now the preferred channel for LW news, why do they still tell people to come here? or better yet, why not just post announcements to multiple platforms? do they not understand how to copy-paste text? their marketing/customer relations strategy is just baffling sometimes.
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The account management page is still down (is it part of the "store"). What's odd is that LWD will post on FB, but not here, which is where they link from their product to get official information. <sigh>
I agree they should communicate via the forum first then social media.
Sjmarshall
Active member
Not sure if anyone has been on the site lately, but it's back up and the new licenses are available.
since LW still hasn't posted any announcement, here's the new license plan descriptions (copy pasted from the new product pages):
Overall these options look really good imo-- a GM with a Patron-level account can share all their purchased content with players in their campaigns, and the players only need to pay 5 bucks every 4 months to get access to everything the GM owns. Pretty much exactly what we've all been asking for, well done LW!
HLO Apprentice Level
Targeted at select players, the Apprentice Level is a low-cost option that enables a single player to fully participate in campaigns run by GMs with the Patron service via content sharing. The player never purchases any content and solely utilizes the material provided by their GM. Outside of Patron campaigns, an Apprentice account operates as a Demo account, and access to Patron granted content is unavailable. The Apprentice service plan is $4.99 for four months of service and is renewable at 4-month intervals.
HLO Standard Level
Geared for the everyday player or GM, most users start here. Select your favorite game system and any add-on loot (e.g., rules supplements or adventures) to purchase. The material is unlocked at checkout, and you're ready to set off on your character creation adventure. The Standard service level provides a single user access to character creation, encounter options, in-play support across a broad spectrum of devices, Campaign Theater™, and more. New users save $5 off the regular price for Standard service, which is renewable at 6-month or 12-month intervals.
HLO Patron Level
Created with GMs in mind, the Patron service builds on our Standard offering with the ability to share all your purchased content with the players in your campaigns, allowing them to enjoy the game without the additional financial burden. Content sharing can be applied to up to four campaigns at the same time, providing the adventurers are of sufficient level—Apprentice, Standard, or Patron. Content sharing does not work for players with Demo accounts. New users save $5 off the regular price for Patron service, which is renewable at 6-month or 12-month intervals.
Overall these options look really good imo-- a GM with a Patron-level account can share all their purchased content with players in their campaigns, and the players only need to pay 5 bucks every 4 months to get access to everything the GM owns. Pretty much exactly what we've all been asking for, well done LW!
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some further info from the website:
Please choose the service level that best suits your situation. If you choose the Apprentice service, you're ready to check out. If you choose the Standard service or Patron service, you must also choose at least one game system to unlock. Additional content options can also be added for the game system(s) you select.
Here are a few important notes that may answer immediate questions:
Game systems and additional content are one-time purchases that are forever unlocked to your account. Only the service plan incurs a recurring charge, regardless of how much content you've unlocked.
You can add new game systems and/or rules supplements to your account at any time.
You can adjust your service plan over time, upwards or downwards, subject to certain limitations.
If your service should lapse, you still retain the ability to view what you've created (characters, campaigns, etc.).
This sucks and was not what i was expecting.
I thought demo accounts would be able to access my campaigns and content much like Dnd beyond which is a proven model.
Instead my players have to pay five bucks a quarter. I know its small but theres always one who won't pay, and its creates an obstacle to play or me enforcing herolab usage.
Why can we have a level higher than patron where I can pay more to allow demo players in my campaign.
If we don't get this, I'm out I'm afraid.
I thought demo accounts would be able to access my campaigns and content much like Dnd beyond which is a proven model.
Instead my players have to pay five bucks a quarter. I know its small but theres always one who won't pay, and its creates an obstacle to play or me enforcing herolab usage.
Why can we have a level higher than patron where I can pay more to allow demo players in my campaign.
If we don't get this, I'm out I'm afraid.
Copied from my reply here: 2020-02-25 Update: Build CB54D0C
We have discussed doing something like this internally, and may very well end up going that direction, although we have not determined a timeline yet. Keep an eye out for announcements on the topic in the future.
Please keep in mind that we are a small team and need to roll things out in stages. Going from no group licensing at all to the Patron/Apprentice model represents a massive improvement for a large number of people, and it was a lot of work on its own. Now that we've put this out as a foundation, we can begin to refine it to cover additional cases.
Why can we have a level higher than patron where I can pay more to allow demo players in my campaign.
We have discussed doing something like this internally, and may very well end up going that direction, although we have not determined a timeline yet. Keep an eye out for announcements on the topic in the future.
Please keep in mind that we are a small team and need to roll things out in stages. Going from no group licensing at all to the Patron/Apprentice model represents a massive improvement for a large number of people, and it was a lot of work on its own. Now that we've put this out as a foundation, we can begin to refine it to cover additional cases.
Why can['t] we have a level higher than patron where I can pay more to allow demo players in my campaign.
I mean, there's nothing stopping you from buying accounts for other people. Just create some Apprentice accounts at 5 bucks each and hand out the logins to your players if you want.
Thanks Joe, I didn't mean to diminish the effort, I know what hard work software delivery can be.
Dacobob there is something stopping me making a bunch of apprentice account s and handing them out. It's a pain in arse making multiple payments on separate accounts not to mention security issues.
All I wanted was a product I can pay for and my players can use.
To be fair this was my expectation not something Herolab ever promised.
However this model works really well for DnD beyond. I couldn't get any of my players to fork out up front for that, but after using it for a while for free in my campaign, most of them paid out so they could experiment with building chars outside of the campaign.
I'm afraid with current model players will not bother trying it out because of up front cost, you give players something for free and then they pay for a bigger hit just like drug dealers do ��
The current demo account can't let you use it for real in a campaign, which is where it shines, and where people will be drawn in.
Dacobob there is something stopping me making a bunch of apprentice account s and handing them out. It's a pain in arse making multiple payments on separate accounts not to mention security issues.
All I wanted was a product I can pay for and my players can use.
To be fair this was my expectation not something Herolab ever promised.
However this model works really well for DnD beyond. I couldn't get any of my players to fork out up front for that, but after using it for a while for free in my campaign, most of them paid out so they could experiment with building chars outside of the campaign.
I'm afraid with current model players will not bother trying it out because of up front cost, you give players something for free and then they pay for a bigger hit just like drug dealers do ��
The current demo account can't let you use it for real in a campaign, which is where it shines, and where people will be drawn in.
I think the announced model is progress, and I’m not ungrateful. I think the patron licence option is pretty good for groups of players who campaign.
We however are a gaming couple doing organised play, and though the patron licence will let us share bought resources, it will cost $65... more than twice the standard licence subscription. Whilst I understand sharing resources must cost more than a single licence, this seems like a big hike in price when we’ll get no additional benefit from it.
It would be good for this kind of position to be considered in any future licensing modifications.
We however are a gaming couple doing organised play, and though the patron licence will let us share bought resources, it will cost $65... more than twice the standard licence subscription. Whilst I understand sharing resources must cost more than a single licence, this seems like a big hike in price when we’ll get no additional benefit from it.
It would be good for this kind of position to be considered in any future licensing modifications.
also, players with Demo accounts can join your HLO Campaign already. they just won't be able to share all your extra purchased content unless they have at least an Apprentice account.
Buts that's half the purpose. If eople can't access the loot I'm handing out because they haven't got the module it's from then everything breaks.
All I'm asking is to let me pay from my account. It's a model that works well on DND beyond and in my anecdotal experience draws in more custom as initially free players get sucked in and pay after they see how great it is
Dacobob there is something stopping me making a bunch of apprentice account s and handing them out. It's a pain in arse making multiple payments on separate accounts not to mention security issues.
All I wanted was a product I can pay for and my players can use.
FWIW, there IS a plan for giving you exactly this. Since it builds on all the stuff we just released today, it's not in place yet. If all goes well, you'll be able to take advantage of it soon. But we're not announcing anything yet or making any promises, as that repeatedly got us into trouble in the past. There are some other pieces that need to be completed first, but my goal is to give GMs exactly what you're asking for here. So please stay tuned in the weeks ahead...
We however are a gaming couple doing organised play, and though the patron licence will let us share bought resources, it will cost $65... more than twice the standard licence subscription. Whilst I understand sharing resources must cost more than a single licence, this seems like a big hike in price when we’ll get no additional benefit from it.
It would be good for this kind of position to be considered in any future licensing modifications.
A solution for this is part of the bigger plan that I just mentioned above. We can't do it all at once, but we've now got the most complicated pieces into place, so the foundation is all there for us to build on.