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SteveT
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Old January 22nd, 2020, 04:44 PM
We plan to briefly take down Hero Lab Online to deploy some critical bug fixes at 5:50pm pacific. We expect to be back up by about 5:55pm pacific.

EDIT: This has been completed.

Last edited by SteveT; January 22nd, 2020 at 04:54 PM.
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SteveT
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Old January 22nd, 2020, 06:42 PM
On Thursday morning (January 23rd) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; January 23rd, 2020 at 12:34 PM.
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SteveT
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Old January 23rd, 2020, 04:37 PM
On Friday morning (January 24th) at 10 AM Pacific time, we plan to take Hero Lab Online and Realm Works down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: Things are taking a bit longer than expected, but we expect to be back up by 11:30 am or a bit earlier.

EDIT: This has been completed.

Last edited by SteveT; January 24th, 2020 at 11:14 AM.
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SteveT
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Old January 24th, 2020, 06:17 PM
At 7am pacific on Saturday morning (January 25th) we will be briefly taking down Hero Lab Online for approximately 5 minutes to deploy some important bug fixes and improvements. We expect to be back up by about 7:05am pacific.

EDIT: This has been completed.

Last edited by SteveT; January 25th, 2020 at 06:08 AM.
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SteveT
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Old January 28th, 2020, 03:28 PM
We plan to briefly take down Hero Lab Online for about 10 minutes to deploy some critical bug fixes and improvements at 4:35pm pacific. We expect to be back up by about 4:45pm pacific.

EDIT: This has been completed.

Last edited by SteveT; January 28th, 2020 at 03:49 PM.
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SteveT
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Old January 28th, 2020, 07:07 PM
On Wednesday morning (January 29th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

EDIT: We will be recycling HLO at 12:05pm Pacific to fix an issue. The server may be unavailable for a minute or so.
EDIT: We have encountered an issue with the recycle and are now investigating.
EDIT: Sorry for the delay, we have fixed the problem and are now back up.

EDIT: Apologies for the additional downtime, but we have to deploy again to fix a new problem that has been uncovered. We will be restarting the HLO server at 1:25pm pacific so it will be unavailable for 2-3 minutes.
EDIT: Everything is back up.

Last edited by SteveT; January 29th, 2020 at 12:29 PM.
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SteveT
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Old January 29th, 2020, 04:32 PM
We plan to briefly take down Hero Lab Online for about 5 minutes to deploy some bug fixes and important stability improvements at 5:40pm pacific. We expect to be back up by about 5:45pm pacific.

EDIT: This has been completed.

Last edited by SteveT; January 29th, 2020 at 04:48 PM.
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SteveT
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Old January 30th, 2020, 08:44 AM
We will be restarting some of our servers at 10 AM pacific today, so Hero Lab Online, Realm Works, and our account/sales server will be unavailable for a minute or two at that time.

EDIT: This has been completed.

Last edited by SteveT; January 30th, 2020 at 09:04 AM.
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SteveT
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Old January 31st, 2020, 12:51 PM
We plan to briefly take down Hero Lab Online for up to about 10 minutes to deploy some bug fixes and improvements at 1:55pm pacific. We expect to be back up by about 2:05pm pacific.

EDIT: This has been completed.

Last edited by SteveT; January 31st, 2020 at 01:03 PM.
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SteveT
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Old February 3rd, 2020, 08:59 PM
We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 10 AM pacific on Tuesday February 4th.
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