Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
|
A little while ago, we rolled out a change on the server that had completely unexpected and undesirable results. Lots of users were inadvertently sent out an email saying that their licenses had ZERO days left before they would expire.
THIS WAS A MISTAKE!!!! Please disregard the email. And please accept our apologies for the obvious confusion this has caused. We ripped out the errant code as shortly after the problem was discovered, but the damage was done with the confusing emails. We're working to correct things now. Thanks, Rob |
#1 |
Member
Join Date: Feb 2014
Posts: 79
|
well this explains a lot,
just a suggestion but it might be worth sending out an email correcting the matter for anyone who doesn't come to the forums |
#2 |
Senior Member
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 781
|
HAHA and when i got home to the email the license servers was down, was like "WTH I'm out of days and I cant renew?"
All good, but have to agree with philder, a follow up email would be a good idea. **UPDATE** - Just went in to my account and setup yearly auto-renew, with CDN conversion its like $2 a month, I spend more on coffee in a day, I can't even buy 2 litres of gas for that. Big thanks for making the price affordable. Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV Last edited by Exmortis; May 24th, 2019 at 04:10 AM. |
#3 |
Member
Join Date: Apr 2014
Posts: 88
|
I too have placed an auto renew. Does the year start now or sometime in the future when subscriptions do go live? (in any case, it is definitely worth the minimal charge :-) )
|
#4 |
Junior Member
Join Date: Jul 2011
Location: Joplin, Missouri
Posts: 11
|
I got the correction email... instead of 0 days, I now have 4 days.
*shrug* Not really helpful. |
#5 |
Senior Member
Join Date: Jan 2013
Location: Rochester, MN
Posts: 1,519
|
Quote:
|
|
#6 |
Member
Join Date: Mar 2014
Posts: 75
|
How long does our current content stay in the cloud if we don't subscribe right away?
|
#7 |
Junior Member
Join Date: May 2016
Posts: 10
|
Quote:
Backup frequently. Whoot! - I love computers! |
|
#8 |
Senior Member
Join Date: Jan 2013
Location: Rochester, MN
Posts: 1,519
|
In case it's helpful, here's a picture of where your Realm Works expiration date and renewal buttons should appear. (The image is a link to a full-sized picture.)
LWD Account Page_thumb.png |
#9 |
Junior Member
Join Date: May 2016
Posts: 10
|
Quote:
Soo.. whats the deal with the scary warning on the button to link the old Hero Lab licenses to this account????? |
|
#10 |
|
|