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License Reactivation and Update to Hero Lab
- Thread starter Aevil
- Start date
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Aevil,
The most common reasons for license reassignment errors are using the same license number on 2 devices instead of each device having its own unique license number and changing or updating computers sooner than the automatic timers allow.
I'm happy to discuss your situation specifically via your license number reassignment request.
The most common reasons for license reassignment errors are using the same license number on 2 devices instead of each device having its own unique license number and changing or updating computers sooner than the automatic timers allow.
I'm happy to discuss your situation specifically via your license number reassignment request.
Ok this is very frustrating I only purchased Herolab last night -in that time the win 10 update has occurred -unaware it would affect mu current character I was making unly as I completed it I was advised would have to have license reassignment or whatever.
This is not fair I have to wait 120 days than an email says 15 minutes and now I'm directed to this forum -I should not have to 3 months due to a windows update
Please clears this matter in 1 working day or full refund
Request Number
78679_t65bdcpjtipa6b9u
This is not fair I have to wait 120 days than an email says 15 minutes and now I'm directed to this forum -I should not have to 3 months due to a windows update
Please clears this matter in 1 working day or full refund
Request Number
78679_t65bdcpjtipa6b9u
josh.dickerson
New member
I had this same issue today as well. I have fast ring update settings enabled for Windows 10. And after purchasing and activating Hero Lab I needed to reboot for updates. Once I rebooted it wanted me to reactivate my license. I have already filed a ticket for early license reassignment. But I wanted to make other aware that this is happening.
Thanks,
Thanks,
ShadowChemosh
Well-known member
Just to point out to this person and others. LW does have a 60 day money back guarantee. So if Win 10 issues are making you upset about HL and you are within 60 days of purchase feel free to ask for a full refund.Ok this is very frustrating I only purchased Herolab last night -in that time the win 10 update has occurred -unaware it would affect mu current character I was making unly as I completed it I was advised would have to have license reassignment or whatever.
This is not fair I have to wait 120 days than an email says 15 minutes and now I'm directed to this forum -I should not have to 3 months due to a windows update
Please clears this matter in 1 working day or full refund
Request Number
78679_t65bdcpjtipa6b9u
They are a small company and they do there very best but sometimes "issues" happen.
DRM is a fact of life as long as we have thieves who believe that stealing IP doesn't hurt anyone.... Or they are just plain criminals at heart.
So this is not LWD's fault directly, they are just required to protect the IP they license for Hero Lab from those said thieves. The update to windows 10 changes your system completely, thus sets off the reassignment issue.
Now please be patient, I have been a LWD HL customer for a while now and a RW customer, and I have YET to have a issue NOT solved by them, their support is a model for the rest of the industry to follow, not to mention their community here.
Thy will get you fixed up within a reasonable amount of time. 1 working day is an unreasonable expectation for any company, just so you are aware.
Like Togainu I was fast ring Win10 preview on my HL system, and never once did LWD whinge at my early assignment requests, and never did I wait an unreasonable amount of time.
LWD gets the job done, you can take that to the bank. But you must also be fair with expectations.
So this is not LWD's fault directly, they are just required to protect the IP they license for Hero Lab from those said thieves. The update to windows 10 changes your system completely, thus sets off the reassignment issue.
Now please be patient, I have been a LWD HL customer for a while now and a RW customer, and I have YET to have a issue NOT solved by them, their support is a model for the rest of the industry to follow, not to mention their community here.
Thy will get you fixed up within a reasonable amount of time. 1 working day is an unreasonable expectation for any company, just so you are aware.
Like Togainu I was fast ring Win10 preview on my HL system, and never once did LWD whinge at my early assignment requests, and never did I wait an unreasonable amount of time.
LWD gets the job done, you can take that to the bank. But you must also be fair with expectations.
TheSleeper
Active member
Taking a look I find a number of torrents and regular download links the DRM has been unsuccessful as the only people with the un-cracked version are the ones that have paid. DRM effects paying customers more then freeloaders. Your assertion that DRM is a fact of life is not as there are large scale examples of no DRM I can show you if you want.
Regardless of what they need to do or not, making there program not functional every time you have windows update go off is not fulfilling their contract they have with their paying customers to provide a working product.
One working day is an unreasonable expectation of a company to make there customers wait every time they get an upgrade. This post was started over 2 months and the issue still persists, if they can not figure it out then they should turn off the DRM reactivation timer till it is resolved.
Ultimately it is LWD’s job to provide us with what we have paid for, that makes the DRM choice its usability and implementation fall squarely on their shoulders.
Regardless of what they need to do or not, making there program not functional every time you have windows update go off is not fulfilling their contract they have with their paying customers to provide a working product.
One working day is an unreasonable expectation of a company to make there customers wait every time they get an upgrade. This post was started over 2 months and the issue still persists, if they can not figure it out then they should turn off the DRM reactivation timer till it is resolved.
Ultimately it is LWD’s job to provide us with what we have paid for, that makes the DRM choice its usability and implementation fall squarely on their shoulders.
ShadowChemosh
Well-known member
I would advise you to ask for you money back. No matter what "proff" you think you have its not valid. LW would be out of busy long ago if they did not protection from thieves. If you can't deal with this don't use the software. End of story.Taking a look I find a number of torrents and regular download links the DRM has been unsuccessful as the only people with the un-cracked version are the ones that have paid. DRM effects paying customers more then freeloaders. Your assertion that DRM is a fact of life is not as there are large scale examples of no DRM I can show you if you want.
Regardless of what they need to do or not, making there program not functional every time you have windows update go off is not fulfilling their contract they have with their paying customers to provide a working product.
One working day is an unreasonable expectation of a company to make there customers wait every time they get an upgrade. This post was started over 2 months and the issue still persists, if they can not figure it out then they should turn off the DRM reactivation timer till it is resolved.
Ultimately it is LWD’s job to provide us with what we have paid for, that makes the DRM choice its usability and implementation fall squarely on their shoulders.
Once again the issue is with all the Beta version of Win 10. I have the software going on 5+ years I have NEVER EVER NOT EVEN ONCE had a problem with the license software. NOT A SINGLE TIME.
Its obvious you where not aware that major changes in Win 10 causes the key changes. Thats fine and it sucks finding out this way. But asking LW to allow everyone to steal the software so they go out of business is not a valid response.
TheSleeper
Active member
I would advise you to ask for you money back. No matter what "proff" you think you have its not valid. LW would be out of busy long ago if they did not protection from thieves. If you can't deal with this don't use the software. End of story.
Once again the issue is with all the Beta version of Win 10. I have the software going on 5+ years I have NEVER EVER NOT EVEN ONCE had a problem with the license software. NOT A SINGLE TIME.
Its obvious you where not aware that major changes in Win 10 causes the key changes. Thats fine and it sucks finding out this way. But asking LW to allow everyone to steal the software so they go out of business is not a valid response.
I don’t see any proof that there DRM has increased there profit’s at all. Some of the best protected products in windows and video games and both are available easily with minimal effort. Owner of billion dollar company Steam Gabe Newel on DRM:
http://www.pcgamer.com/we-ask-gabe-newell-about-piracy-drm-and-episode-three/
I have windows 7 not 10, I built a new computer and installed windows 10 on it (should have had to re register or something) I then went back to windows 7 (also should have had to re register), I then had windows update on windows 7 to cause me to re register and then the same issue a week later. So no windows 10 is not my issue and people already can steal there software, someone that is going to pirate the software is not someone that was going to pay for it anyways so that is not lost profit that was going to put them out of business.
Regardless of what you think they still have an obligation to their customers to provide what was paid for.
I don’t see any proof that there DRM has increased there profit’s at all.
Just like you don't see any proof that it has decreased or avoided people from buying the software. This is one of those comments that has no basis in either direction. Cause there never will be any proof for either direction.
someone that is going to pirate the software is not someone that was going to pay for it anyways so that is not lost profit that was going to put them out of business.
That is another baseless statement. I know enough people that buy software if they can't find a way to obtain that specific software for free. It is pretty much in our nature to want things for free and going out of our way to obtain it that way and result to the pay option if they can't get it that way.
Now I agree that the DRM can be annoying (at times). Whether people like it or not DRM is needed and the way Lonewolf implemented it is something I can fully understand.
As for your final statement about them having an obligation to their customers to provide what was paid for. They do this and have normal support hours in doing so. I have contacted them often with issues regarding either implementations of things or license issues. They are always quick to respond with either workarounds for the time being or solutions.
Either way in your example it seems that Windows update apparently did update something that triggered Windows mark it for distributing a new system ID to your machine. That triggers Hero Lab for this situation. So in fact if you want to complain to someone it actually should be to Microsoft for having an update that altered the system ID. All you can do for situations like this is contact support and explain the situation and try to get it sorted with them.
----
Bit of off-topic stuff because you brought it up:
As for your Gabe Newel and his DRM statement is rather funny. Cause Steam is one big DRM system. You need to be logged in and online with steam to play. Their offline system first requires you to login online setup a setting to play offline. (very handy when your internet dies and the last offline linked pc isn't the pc you are currently on)
As for the example I will use now for steam is a drastic but still a probable situation at some point. The moment Steam will be shut down (either by bankruptcy or them shutting down their system for whatever reason). You have a load of games on your machine that won't be able to verify their DRM and become unplayable. The same goes for games that might get removed for reasons (again something that doesn't happen fast but there has been occasions). You already bought them from the developer and steam is not required to refund you for a game you won't be able to re-obtain.
Just like you don't see any proof that it has decreased or avoided people from buying the software. This is one of those comments that has no basis in either direction. Cause there never will be any proof for either direction.
someone that is going to pirate the software is not someone that was going to pay for it anyways so that is not lost profit that was going to put them out of business.
That is another baseless statement. I know enough people that buy software if they can't find a way to obtain that specific software for free. It is pretty much in our nature to want things for free and going out of our way to obtain it that way and result to the pay option if they can't get it that way.
Now I agree that the DRM can be annoying (at times). Whether people like it or not DRM is needed and the way Lonewolf implemented it is something I can fully understand.
As for your final statement about them having an obligation to their customers to provide what was paid for. They do this and have normal support hours in doing so. I have contacted them often with issues regarding either implementations of things or license issues. They are always quick to respond with either workarounds for the time being or solutions.
Either way in your example it seems that Windows update apparently did update something that triggered Windows mark it for distributing a new system ID to your machine. That triggers Hero Lab for this situation. So in fact if you want to complain to someone it actually should be to Microsoft for having an update that altered the system ID. All you can do for situations like this is contact support and explain the situation and try to get it sorted with them.
----
Bit of off-topic stuff because you brought it up:
As for your Gabe Newel and his DRM statement is rather funny. Cause Steam is one big DRM system. You need to be logged in and online with steam to play. Their offline system first requires you to login online setup a setting to play offline. (very handy when your internet dies and the last offline linked pc isn't the pc you are currently on)
As for the example I will use now for steam is a drastic but still a probable situation at some point. The moment Steam will be shut down (either by bankruptcy or them shutting down their system for whatever reason). You have a load of games on your machine that won't be able to verify their DRM and become unplayable. The same goes for games that might get removed for reasons (again something that doesn't happen fast but there has been occasions). You already bought them from the developer and steam is not required to refund you for a game you won't be able to re-obtain.
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@TheSleeper (reposted from this thread): http://forums.wolflair.com/showthread.php?p=216061#post216061. I'm going to close this thread so that this discussion is kept to this one location.
-----
First, let me address your concern about accessing Hero Lab. Unfortunately, we're a small company and cannot have support staff working 24/7. However, I know the support team will begin working on your support ticket (and others) tomorrow. License reassignments are higher priority issues, so it will likely be taken care of by the end of the day tomorrow.
The reason I'm responding to you now on a Sunday is because you're making false assertions about our company in multiple locations on our forums. Instead of replying to each of your claims across these multiple threads, I'll respond to them all here, and copy and paste into each thread.
Unfortunately, piracy is a big problem in our industry and it has a dramatic impact on the bottom-line and financial viability for virtually any company who offers their products digitally. We experienced piracy ourselves shortly after the company got started. Almost 15 years ago, we found out the DRM we originally used within our Army Builder product had been hacked. Because that hacked version was readily available, it turns out nearly 80% of our user base was using a pirated copy (based on metrics we instituted within the product to determine our exposure). That was 15 years ago, when the world wasn’t as plugged into the internet as it is now, so it’s doubtful that consumer attitudes (i.e. those numbers) have improved over time.
This experience speaks to the general philosophy of many gamers in our industry – if they can get it for free, they will. Once we implemented a new DRM mechanism, our sales tripled, which clearly showed that people wanted the product and were willing to pay for it – but only if they couldn’t get it for free.
As for our 1-3 business day response time for support cases, given we have only one full time technical support employee, I'm pretty darn proud that we can set that expectation for our users. Especially when upgrading your operating system is specifically called out as a reason your license may require a reactivation, and we notified our users on our website, on our social media, and in our recent newsletter that the Windows 10 upgrade may require a reactivation.
-----
Some final thoughts... I've been working with Lone Wolf for over two years now, either handling or overseeing the technical support cases like license reassignments. There has never been a license reassignment case that I could not explain. They're either prompted by someone using their license number on multiple devices, actually moving a license number within the 120 day window, the reasons outlined on our website, or a super fringe case (someone booting from both their computer's hard-drive and an external hard-drive. Based on our user base and the small number of license reassignment we receive during the week, the majority of users are able to use Hero Lab without running into any problems with our licensing system.
-----
First, let me address your concern about accessing Hero Lab. Unfortunately, we're a small company and cannot have support staff working 24/7. However, I know the support team will begin working on your support ticket (and others) tomorrow. License reassignments are higher priority issues, so it will likely be taken care of by the end of the day tomorrow.
The reason I'm responding to you now on a Sunday is because you're making false assertions about our company in multiple locations on our forums. Instead of replying to each of your claims across these multiple threads, I'll respond to them all here, and copy and paste into each thread.
anyone that is willing to steal this software is not likely to pay for it even if they have no way to get it for free.
I don’t see any proof that there DRM has increased there profit’s at all.
Unfortunately, piracy is a big problem in our industry and it has a dramatic impact on the bottom-line and financial viability for virtually any company who offers their products digitally. We experienced piracy ourselves shortly after the company got started. Almost 15 years ago, we found out the DRM we originally used within our Army Builder product had been hacked. Because that hacked version was readily available, it turns out nearly 80% of our user base was using a pirated copy (based on metrics we instituted within the product to determine our exposure). That was 15 years ago, when the world wasn’t as plugged into the internet as it is now, so it’s doubtful that consumer attitudes (i.e. those numbers) have improved over time.
This experience speaks to the general philosophy of many gamers in our industry – if they can get it for free, they will. Once we implemented a new DRM mechanism, our sales tripled, which clearly showed that people wanted the product and were willing to pay for it – but only if they couldn’t get it for free.
We outlined how devices are identified (and how devices could change "identities") on our website: http://www.wolflair.com/index.php?context=hero_lab&page=licensing#how_devices_are_identified. As you can see on the website, "Upgrading your current operating system will often change the identity."Patching or updating the OS is NOT a change of the OS at all.
You're welcome to download any number of those "torrents", but what you'll find is that it's the demo version of Hero Lab and does not actually include any unlocked game system information. That's because our system has been successful in protecting our software for years. If you find an actual working torrent with unlocked content, please point me to it.Taking a look I find a number of torrents and regular download links the DRM has been unsuccessful as the only people with the un-cracked version are the ones that have paid.
As upgrading the operating system is one of the reasons a computer may change its "identity", we actually made our users aware that the Windows 10 update may cause a license reactivation. We've even had users contact us in advance of their upgrade to Windows 10 so we could authorize their license for reassignment early.One working day is an unreasonable expectation of a company to make there customers wait every time they get an upgrade.
As for our 1-3 business day response time for support cases, given we have only one full time technical support employee, I'm pretty darn proud that we can set that expectation for our users. Especially when upgrading your operating system is specifically called out as a reason your license may require a reactivation, and we notified our users on our website, on our social media, and in our recent newsletter that the Windows 10 upgrade may require a reactivation.
-----
Some final thoughts... I've been working with Lone Wolf for over two years now, either handling or overseeing the technical support cases like license reassignments. There has never been a license reassignment case that I could not explain. They're either prompted by someone using their license number on multiple devices, actually moving a license number within the 120 day window, the reasons outlined on our website, or a super fringe case (someone booting from both their computer's hard-drive and an external hard-drive. Based on our user base and the small number of license reassignment we receive during the week, the majority of users are able to use Hero Lab without running into any problems with our licensing system.
If you're not happy with our licensing system, you're still within the 60-day return window. Please contact support@wolflair.com, and we would be happy to refund your purchase. In the meantime, our support team will be getting back to you tomorrow about your license reassignment.DRM is making me question my investment in Hero Lab.
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