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Hero Lab Mac: Unable to launch HL under a different user

U

Unseelie

Well-known member
Because I use my MBP for work, I tend to configure with multiple user accounts. Admin, and then a work and a personal user without admin privilege. I installed HL to my personal account, and it will not launch in the other accounts, and instead gives a error dialog:

Error on line #0 in /Applications/Hero Lab.app/Contents/LWD/Product/hl.xml - Error reading file: /Applications/Hero Lab.app/Contents/LWD/Product/hl.xml
Click to expand...

Seeing as how this file is in app space rather than user space, it doesn't seem like this should be a problem.

Crash log attached.
 

Attachments

Colen said:
Hi there,

This should be fixed in version 4.0c of Hero Lab, which was just released. Hope this helps!
Click to expand...

Okay, it appears to be 'fixed'... will activating it again in another user account use up a license? If so, perhaps the data files and licensing should live in /Volumes/<volume name>/Library/Application Support/ (or in Shared) rather than in ~/Library/Application Support/.
 
Nope, multiple activations on the same machine will only count as one license. There are unfortunately major issues with putting the app's files in the main "Library" folder (only the creator can edit them), so we have to put everything in a folder per-user. :(
 
Colen said:
Nope, multiple activations on the same machine will only count as one license. There are unfortunately major issues with putting the app's files in the main "Library" folder (only the creator can edit them), so we have to put everything in a folder per-user. :(
Click to expand...

Cool... so long as it's only one license, I can deal with having to download the data files more than once. :)
 
Colen said:
Nope, multiple activations on the same machine will only count as one license. There are unfortunately major issues with putting the app's files in the main "Library" folder (only the creator can edit them), so we have to put everything in a folder per-user. :(
Click to expand...

Out of curiosity, will that extend across operating systems... I mean, if I have HL installed both in the Mac OS, and in a Windows partition via Boot Camp, would that still be one license?
 
Unfortunately not; once you get a completely different OS into the mix, HL will detect it as two different computers. You could use your free secondary license on one of those installs, though, and it should work fine, as long as they're using two separate license numbers.
 
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