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Text issues with Hero Lab on the Ipad

J

jkwaak1980

New member
I am having issues with reading the help text on the Ipad version of Hero Lab. See link here,

https://drive.google.com/file/d/10SfcSgLtYZS4PgeRmodJSMTA9WbxqPcP/view?usp=sharing

I can reinstall the app and get a normal text box with smaller text with word wrapping, but then tap on another and I get what you see in the screen shot.

I have checked the settings in both accessibility and control center and nothing is set weird that would cause this on that end.

Other people I know who use this app are not getting this issue. The only difference is that I am using an Ipad 9th Gen while they are using Ipad Pro's.

Could us any help I can get here on fixing this as every avenue I go down does nothing to elevate the problem.

Thanks
 
jkwaak1980 said:
I can reinstall the app and get a normal text box with smaller text with word wrapping, but then tap on another and I get what you see in the screen shot.
Click to expand...
I'm not clear on this. Are you saying that upon reinstalling, you get a normal word-wrapping panel on the first attempt on any item, but subsequent attempts on any other item causes the problem? In other words, if you tap on the first one again, does it appear correctly?

I have checked the settings in both accessibility and control center and nothing is set weird that would cause this on that end.
Click to expand...
I recently discovered an accessibility feature which causes text for certain applications to be resized without resizing all applications. Maybe it's a factor?

I went to Settings > Control Center and added the Text Size widget. WhenI swipe down to open Control Center, I can tap on the Text Size widget and adjust the font size for a single application or all applications.

This lets me resize the font in HTML emails where there's no other way to do it.

Regardless, you should file a bug report with LW (where it will likely languish forever :rolling_eyes: ).
 
I am also having this issue. I just purchased my iPad Pro 12.9 6th Gen, and some text boxes intermittently show up the correct font size and word wrapping, and many others don't. And then I go back to the one that did work and it won't work anymore, but then sometimes does.

This makes using the text box function almost unusable, since 25-30% of the line runs off my screen.
 
As my iPad installation used to work and now doesn't, it's clearly a change in iPadOS that's causing the issue. It seems likely to me that HL on iPad is relying on defaults for some things (font size, for example) and iPadOS has changed the defaults.
 
For what it's worth, I encountered the same problem and reported a bug to Lone Wolf. Here's the bug report, with screenshots. No response so far.

While it would be nice if they fixed this, I'm not going to hold my breath.
 
Yeah... don't expect any response from the support team. They haven't issued ANY update for HLC in years. They already marked the bug report the wdmartin mentioned as Closed with no response. They never officially announced it (I don't know why), I'd consider HLC a "finished" app to never to be updated again.
 
This issue is NOT LWD’s fault. I sent in a bug report about a year ago. I got a response that basically said it’s a very easy coding fix, but the Apple Store won’t allow them to update the app due to their ongoing dispute about selling data files from their website instead of through the App Store. So TLDR, apple isn’t getting their cut on the data files, and they’re throwing a temper tantrum and won’t let them update the hero lab app. I imagine the selling of data files is a grey area in the TOS with the vendors on the App Store, but with Apple having the final say and not LWD, they’re pretty much at their mercy. So we’re all screwed because apple sucks.

I keep checking here periodically to see if they’ve made any headway with apple or if the community has found some sort of workaround, but doesn’t look like there’s anything new. I was hoping the big anti-trust lawsuit with Apple and the EU might open the door for them to make a change, but I haven’t seen anything yet. I’ll post here if I see something.

I also imagine that they’re either intentionally no longer supporting the iPad app or this is just low priority and low probability enough that it isn’t worth their time and want everyone to use their hero lab online product. I have that too, but the layout is not nearly as clean as the iPad app because they’re limited by the programming languages that browsers are optimized for, rather than being able to make whatever they want.
 
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