Junior Member
Join Date: Feb 2019
Posts: 12
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Hey guys. I just loaded up hero lab today, andlearned that I had a complete data loss. Most of my portfolios were deleted (After I loaded one, I might add) and the few that are still there are getting an error saying " Errors were encountered trying to load portfolio, check that they still exist" has anyone else had this?
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#1 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2019
Posts: 166
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Oh no! We certainly apologize for that. Please, send this in to Support@wolflair.com and give us as much detail, preferably with screenshots, as you can. Again, I'm very sorry about the data loss. Thank you for letting us know.
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#2 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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Quote:
Farling Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module Donations gratefully received via Patreon, Ko-Fi or Paypal |
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#3 |
Junior Member
Join Date: Feb 2019
Posts: 12
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#4 |
Senior Member
Volunteer Data File Contributor
Join Date: Nov 2009
Posts: 1,502
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Please forgive me if this sounds like "is it plugged in?" tech support, but have you double-checked that you're in the right directory? And have you tried searching for ".por" files on your computer to see if they got copied somewhere?
Also, you may want to check to see if any of the files landed in the Recycle Bin. There are a few ways to accidentally remove files. |
#5 |
Senior Member
Join Date: Jan 2013
Location: Rochester, MN
Posts: 1,518
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More importantly, do you have a backup of your files?
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#6 |
Senior Member
Join Date: Sep 2015
Posts: 435
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And I want to know if he was using the released version or the beta?!
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#7 |
Junior Member
Join Date: Apr 2016
Location: Los Angeles
Posts: 6
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Today I loaded up Hero lab and my homebrew content appears intact but my homebrew clickable source button is gone. I did not accidentally delete it.
I am in the process of reloading and re-adding the "user content" homebrew once again to each and every one of my self created homebrews. Last edited by Alteregoist; September 3rd, 2019 at 10:49 PM. |
#8 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2019
Posts: 166
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Alteregoist, our apologies for the frustration! Please, report this to Support@wolflair.com. We don't want to see this become a trend. Thank you!
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#9 |
Senior Member
Join Date: Jan 2011
Posts: 455
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Quote:
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#10 |
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