Senior Member
Join Date: May 2013
Posts: 1,458
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I submitted a bug here regarding Heroes of the Jade Oath. I was told that since this is a third-party product, I have to seek support from the third-party publisher.
I submitted a ticket to Rite Publishing nearly two months ago. No response. When I request an update for the ticket from their site, it sends me a link via email. I click on that link, and I get a "server not found" message. I opened a second ticket with them to remind them of the first ticket, but if they don't respond again, is that it, then? No support options? |
#1 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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Do they have a contact e-mail on their web site for general queries? They would likely monitor that e-mail address more often.
Farling Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module Donations gratefully received via Patreon, Ko-Fi or Paypal |
#2 |
Senior Member
Join Date: Nov 2011
Location: South Riding, VA
Posts: 841
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Also realize that Steve, the owner, died last year in a car crash leaving his pregnant wife to run things. She has been focused on obligations the company has, such as Kickstarters, as well as being a new mom, and trying to run the company, and her day job. So, understand you might not get an answer right away.
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#3 |
Senior Member
Join Date: May 2013
Posts: 1,458
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Quote:
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#4 |
Senior Member
Join Date: May 2013
Posts: 1,458
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Turns out they're looking for a Hero Lab coder, if anyone here is interested.
https://www.ritepublishing.com/contact-us |
#5 |
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