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Upgaded requires license transfer?

S

sjwilliamsii

Member
WTH? I upgraded from version 3.2 to 3.3 and claims that my license needs to be transferred even though it is the same system. This needs to be fixed ASAP. I truly understand the need to piracy protections but you can not inconvenience your paying customers in this way. I use AB nearly ever day. o I really have to go back to using Excel?
Come on guys. You are better than this.

Simon
"tanks cost money, the dead cost nothing"
 
I'm confused... it didn't just transfer it with a click of a button? All it needs to do is resend your information to the Lone Wolf servers and then return again, should take a matter of seconds.
 
I did the software updates as I have in the past. This time it asked for sp3 for xp. I downloaded and installed xp sp3 update. The fired up AB again, downloaded the 3.3 update file and ran it. After installing I executed AB again, and it popped up and said that MY licenses needed to be transferred. I clicked on button to automatically transfer, and it popped up a message saying that it could not be transferred because it had already been transferred within 180 days.

As I recall, I had updated it back in November. The license manager indicates that my license was transferred in November.

What I don't understand is why it would need to be transferred for a software update. That is almost like having to renew your drivers license when you get your oil changed.
 
Did you use the same license number to install AB on a different computer? If so, you'll need to switch one of those computers to use a different license number - you can get a free secondary license from the License menu by choosing "Obtain Secondary License".

If not, please follow the instructions for early license reassignment - we try to get to license reassignment requests within one business day of them being posted, so you should be up and running quickly.
 
I have purchased 2 licenses, one for my laptop (the one in question) and one for my desktop (has not been upgraded yet). The is the only system that the license in question is used on.

I had sent the transfer request as soon as it locked me in demo mode. My complaint is that the installed license requires a transfer after the update is applied.
 
As a general rule, this should NOT have happened. Updating to a new version of AB should NOT require a license transfer.

In this situation, it's quite likely that the update to XP SP3 triggered a change in something small which impacted the "identity" of your computer that is generated by AB. Without researching it further, I'm not aware of what that might be, but it's highly probable.

Some of the new functionality added to AB 3.3 requires that XP SP3 be installed instead of only SP2, hence the new requirement.

As Colen mentioned, early license reassignment is given top priority in the support queue, so Nancy ought to get that handled for you shortly (she handles tech support requests). In the meantime, we'll need to go back and investigate what could potentially be changing with the update from XP SP2 to SP3.
 
Just to give a heads-up that sjwilliamsii isn't alone in this - I just updated Army Builder on my laptop (which is running Windows 7, and hasn't had any major updates in a long while - certainly not any that made Army Builder 3.2 take note!), and immediately had to transfer my license - problematic as, like sj, I'd previously done so a short while previously.

Anyway, I've submitted a request for a license reassignment, so hopefully I'll be able to update my lists (now with pictures!) soon enough :)
 
In my experience, this generally happens when you install Army Builder using the same license number on two computers. We give you a free secondary license to install AB on another computer, but you need to get a DIFFERENT license number to do so - you can do this by going to the License menu and choosing "Obtain Secondary License".

If you use the same license number on both computers, Army Builder will think you've transferred it from one computer to the other, and so we'll register it as a license transfer. Then when you go back to updating Army Builder on the primary computer, AB thinks that you transferred the license away from it, so you run into problems.

The solution is to use two different license numbers on two different computers. If you're currently using the same license number on two computers, and one of them is giving you a "license must be reassigned" error, simply obtain a new secondary license number and use that instead. After that, everything should work fine.
 
I am fighting this issue as well. I have a regular license and a secondary one for my laptop. Everything was working fine, then I upgraded, and it screwed the licensing up and now it will only run in demo mode. I cant get another secondary through the product (you have to email support) and it gives me the 120 day message when I try to activate, even though it's the same system and has NOT changed at all other than MS updates. I sent an email to support, so we'll see what the fix is but for now it's hosed and stuck the 3 unit demo mode.

Windows 7 64 all patches current
6GB ram
 
If you need to reassign your license, make sure to click the "Click here for early license reassignment" message, rather than emailing support - license reassignments get handled faster, so you should get a prompter reply from filling out our automated form.
 
For sjwilliamsii and wiper, are you running 32-bit or 64-bit versions of Windows?

I just want to see if there is a pattern here or not, in case that has anything to do with the issue.
 
I had the same issue with Win 7 32bit.

However another problem because of this is because I'm currently on deployment and I'm sitting behind a proxy on a very crappy internet link I cannot connect to the licensing server or the update server for that matter as Ab has no proxy settings.

So I did the manual relicense and copied the ABKey.lic file to my C:\Users\%username%\Documents\Army Builder folder like it told me too and its still running in demo mode.

Since I'm on tour its not the end of the world, however I would like to be able to use it over here so I can keep tweaking my army lists.
 
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KiwiGuy, go into Army Builder and choose Tools -> Explore Folders -> Program Data Folder. Move your abkey.lic file in there, and restart Army Builder. Does that work?
 
Same thing. I accepted the upgrade to 3.3 and then it claimed that it was too soon to 'reassign' my license number. I haven't changed anything about my computer and this is the only computer on which I use Army Builder. Windows 7-64, if that helps.

Since I _do_ need to use it now, and not in two or three days, what I've done is uninstall it completely and then reinstalled the old version, which works fine. I'll check in now and then and accept the upgrade when you've sorted out this very horrible mess.
 
Colen, you write "In my experience, this generally happens when you install Army Builder using the same license number on two computers." As I *said*, this is the only computer on which I have or have ever had Army Builder, and I haven't changed anything about it (except tried to upgrade to 3.3).

I'm afraid there is a problem at your end.
 
I haven't had problems with the process. I thought I did but it I just have to wait for the new license--but the program still works. I was a little ticked because I thought I would be down for 3 days waiting for a license--not true.

I take it back--I can only run in demo mode. Unfortunately I have a game on Sat. This is really irritating--doesn't make me want to buy any additional software from LoneWolf when it's more important to them to protect against non-customers than satisfy existing customers. If it's going to take up to three days to get a license out why don't you provide a license grace period of three days before you just shut down your customers that paid for your software. Or why don't you have the user apply for a new license before you allow them to go through the upgrade. Or why don't you provide a pop-up warning (attention getting warning) that you could go down for three days if you upgrade. Geez.
 
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