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Turnaround time for reply from support

D

Doug2361

New member
I purchased AB3 in July, and have just switched to a new PC. AB3 won't let me reassign the license becuase I am within the 120 day limit. I sent a message 2 days ago to the support email but have not gotten a reply (only the canned instant reply). What's the current turn around time for support requests for AB3?

Thanks,

Doug
 
I have the same issue. I e-mailed support on Sept 29th and again today. Someones help would be greatly appreciated.

Thanks.
 
Doug2361 said:
I purchased AB3 in July, and have just switched to a new PC. AB3 won't let me reassign the license becuase I am within the 120 day limit. I sent a message 2 days ago to the support email but have not gotten a reply (only the canned instant reply). What's the current turn around time for support requests for AB3?
Click to expand...

If you sent the email to the correct place - support@wolflair.com - you should have received an automated response that confirms receipt of your email. In that response, it tells you that the typical response time is 48-72 hours. If you didn't get the response, then you sent your email to the wrong place and need to re-submit it to the correct address.
 
Bray549 said:
I have the same issue. I e-mailed support on Sept 29th and again today. Someones help would be greatly appreciated.
Click to expand...

Did you receive the automated response email I describe above? If so, you should have received a reply by now. It's also possible that any reply has been trapped by a spam or other email filter you have in place.

Unfortunately, without an email address for you, I have no way of following up with Nancy to find out whether she actually received your support question and when she sent you a reply. :-(
 
Yes I received the following response immediately after I sent both request. I sent the first request on Tuesday the 29th.

Hello,
Thanks for emailing Lone Wolf Development's support email address. Your email has been received and should typically be answered within 2-3 business days. You can also search our support forums for the answer to your question:

my email address is: bray549@cox.net
 
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I just sent an inquiry about this to Nan, who handles all the support questions. I should hear back from her tomorrow (Monday) and I'll let you know what she tells me.
 
Nancy says that she got everything sorted out with on Saturday. So I'm not sure why you were reporting that you had received no response on Sunday, but I *think* this is now a closed issue. If it's not, please let us know.
 
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