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trying to renew my license

  • Thread starter Thread starter hunwright at juno.com
  • Start date Start date
H

hunwright at juno.com

Guest
Does anyone have advice on how to get going again after my license
ran out. I've purchased the renewal. Got confirmation. But I still
come up in Demo Mode. Tech Support hasn't replied yet so I thought
I'd ask here. The following is my last msg to tech support.

Well, its now been 48 hours. Just to let you know. I've tried a
few tricks. I uninstalled and reloaded. That actually worked and
gave me some new messages. Looked very encouraging until I saw the
dreaded 'Demonstration Mode' message. It let me get all the way
through choosing MTG and then failed as before. SO, I uninstalled
again, reinstalled, and choose to download when given the chance. I
choose to download the "alternate" version of CV which is supposed
to work when the main download did not. No go.

Again, what do I need to do to get out of Demonstration Mode?

Note: I could not find the alternate version any where on the web
site. Only during an install session does it become available for
selection.



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I'm replying both you directly and to the forum since you posted here.

You need to run the licensing wizard to unlock Card Vault. If CV thinks
your license is out of sync, then all you need to do is run the wizard
again. Until you run the wizard, CV will remain in demo mode, just like
when you first purchased the product. The wizard is the same one you ran
when you first installed the product. Go to the License menu and select
Install License. Enter your license number and password (email address).
You can leave everything else blank when re-installing an existing license.

As for the 48 hours claim, I'm a bit confused. It had been barely twelve
hours between my reply to your first inquiry and this post.

In addition, please realize that we are a TWO person company. And the two
of us are juggling a heck of a lot of tasks. A two-day response on support
email is much faster than the industry norm. Many of the big companies with
a huge support staff regularly take a full week to reply to support email.

Lastly, the alternate version of CV is exactly the same as the main
version. The difference is that they are on two different servers. If the
main server is temporarily unavailable for some reason, the alternate
server provides a way to always get the product. There is zero difference
between the actual data you download, so you'll always get the exact same
behavior from both of them.

Thanks, Rob

At 04:56 AM 4/3/2004 +0000, you wrote:
>Does anyone have advice on how to get going again after my license
>ran out. I've purchased the renewal. Got confirmation. But I still
>come up in Demo Mode. Tech Support hasn't replied yet so I thought
>I'd ask here. The following is my last msg to tech support.
>
>Well, its now been 48 hours. Just to let you know. I've tried a
>few tricks. I uninstalled and reloaded. That actually worked and
>gave me some new messages. Looked very encouraging until I saw the
>dreaded 'Demonstration Mode' message. It let me get all the way
>through choosing MTG and then failed as before. SO, I uninstalled
>again, reinstalled, and choose to download when given the chance. I
>choose to download the "alternate" version of CV which is supposed
>to work when the main download did not. No go.
>
>Again, what do I need to do to get out of Demonstration Mode?
>
>Note: I could not find the alternate version any where on the web
>site. Only during an install session does it become available for
>selection.


---------------------------------------------------------------------------
Rob Bowes (rob@wolflair.com) (650) 588-8252
Lone Wolf Development www.wolflair.com




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Rob,
My apologies and thank yous. My frustrations took over. I LOVE your product and events made it so that I could not use it (when I had time..over the weekend).

As for the time, I started the clock when I first renewed. The message said that it could take up to 12 hours before the renewal would be activated. At the 24 hour point I sent the msg. You replied very quickly but I was still unable to proceed. Anyway... past history.

As I said above, I LOVE your product. I'm amazed that there is just two of you. Thank you for providing this to us gamers. I don't know about anybody else but it is an absolute necessity for me to even know what I have.

Just a note on process. Apparently, since I have an active non-demo inventory of MTG, the program won't let me in to the demo mode. As long as I choose MTG, I just get thrown out. No biggie, I accidentally chose Game of Thrones. Bingo! I now am in demo mode in GOT and have the license pull down available. Now to find my box so I can get going.

Rob, I wasn't actually flaming just frustrated. Good work and thanks again. Keep up the good work.

Hugh


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Hi Hugh,

Now I understand where the confusion came from. You weren't able to get
into the product through your normal game system, hence you weren't able to
run the licensing wizard. I'm sorry I didn't piece this together from your
emails.

This is definitely a weird behavior of the product that we need to rethink.
It never occurred to me until now that it's a very counter-intuitivate
process. It only occurs when a license actually expires AND the user's
system identity changes in some way. Hmmm.

I'm glad you figured out to go through an alternate game system, since I
sure hadn't figured it out yet!! :-)

Thanks, Rob

At 11:46 AM 4/5/2004 +0000, hunwright@juno.com wrote:

>Rob,
>My apologies and thank yous. My frustrations took over. I LOVE your
>product and events made it so that I could not use it (when I had
>time..over the weekend).
>
>As for the time, I started the clock when I first renewed. The message
>said that it could take up to 12 hours before the renewal would be
>activated. At the 24 hour point I sent the msg. You replied very quickly
>but I was still unable to proceed. Anyway... past history.
>
>As I said above, I LOVE your product. I'm amazed that there is just two
>of you. Thank you for providing this to us gamers. I don't know about
>anybody else but it is an absolute necessity for me to even know what I have.
>
>Just a note on process. Apparently, since I have an active non-demo
>inventory of MTG, the program won't let me in to the demo mode. As long
>as I choose MTG, I just get thrown out. No biggie, I accidentally chose
>Game of Thrones. Bingo! I now am in demo mode in GOT and have the
>license pull down available. Now to find my box so I can get going.
>
>Rob, I wasn't actually flaming just frustrated. Good work and thanks
>again. Keep up the good work.
>
>Hugh


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Rob Bowes (rob@wolflair.com) (650) 588-8252
Lone Wolf Development www.wolflair.com




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